Sr. Application Analyst, Oracle Fusion Cloud PLM

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Working at Abbott 

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to: 

• Career development with an international company where you can grow the career you dream of.  
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.  
• An excellent retirement savings plan with a high employer contribution.  
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit—an affordable and convenient path to getting a bachelor's degree.  
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.  
• A company recognized as one of the best big companies to work for, as well as one of the best places to work for diversity, working mothers, female executives, and scientists.  

The Opportunity 

The Senior Application Analyst will work on software design, configuration, upgrades, enhancements, and ongoing optimization of Oracle Fusion Cloud Product Lifecycle Management (PLM). As a primary support contact for application end users, the Senior Application Analyst will identify, troubleshoot, and resolve issues within the PLM environment, as well as issues that impact integrated systems and other application teams. This role will guide workflow and solution design, configuration, testing, and implementation and will analyze functional and technical issues associated with product lifecycle processes and supporting business applications.

The Senior Application Analyst will also have a proven ability to lead and mentor analysts, providing guidance and support while promoting best practices. This role requires a strong focus on delivering excellent support to end users, as well as effective communication and collaboration skills to partner with cross-functional business teams, technical teams, and external partners.

This role requires working onsite in Madison, WI, up to four days per week.

What You'll Work On 

Include, but are not limited to, the following:

• Support being the voice of the customer for stakeholders for one product area to ensure their needs are heard and that the delivery teams are getting the support needed.
• Translate user and business needs into high-level requirements for work assignments of low to medium complexity by utilizing a structured process for gathering, analyzing, documenting, and managing change to assess and recommend solutions based on cost vs. benefit analysis and parallels to overall business strategy. 
• Assist in defining acceptance criteria for product features of low to medium complexity, and ensuring they are understood by the delivery team. 
• Define key performance indicators (KPIs) and metrics to measure product success. Monitor product performance, analyze data, and make data-driven decisions to improve product outcomes.
• Maintain detailed documentation, such as gap analyses, business process flow charts, decision tables, features, and business requirements document to aid in the development and refinement of new analytical tools and processes. 
• Provide input and support during implementation phase, composing standard operating procedures (SOPs), and participating in design reviews and walk throughs.
• Collaborate closely with Quality Engineering (QE) to ensure the product meets high standards of quality, performance and reliability by defining the product requirements and acceptance criteria, which are then used by the QE team to develop test plans and test cases.
• Monitor product performance after implementation to ensure efficiency of operations and proactively provide continuous improvement recommendations.
• Collaborate with engineering, design, marketing, sales, and customer support teams to ensure successful product development and launch.
• Facilitate communication and alignment across departments to achieve product goals.
• Actively participate in all squad ceremonies. 
• Review work completed by the squad, provide feedback, and accept work, as applicable. 
• Assist in the management of the product backlog by grooming and prioritizing, while ensuring work is in line with product strategy and OKRs.
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