Customer Experience Product Manager

Alternate Locations: Work from Home; Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Fort Wayne, IN (Indiana); Greensboro, NC (North Carolina); Hartford, CT (Connecticut); Omaha, NE (Nebraska); Radnor, PA (Pennsylvania)

 

 Work Arrangement:

Hybrid/Flexible : Work at home and use the office as appropriate for in-person collaboration.

 

Relocation assistance:  is not available for this opportunity.

 

Requisition #: 74361

 

The Role at a Glance

As a Product Manager on the Financial Wellness team, you would play a critical role developing the financial wellness strategy and shaping our roadmap. You will have the opportunity to develop the new financial wellness marketplace, influence the financial wellness experience, collaborate with teams across the organization and contribute to the continued enhancement of WellnessPATH guidance tool.

What you'll be doing

• Develop and manage roadmap for products and services addressing the needs of Lincoln’s customers
• Defines the vision and success measures for prioritized product offering(s) in collaboration with key business stakeholders, outside vendor partners and peers
• Conduct research for suitable vendors and assess product offerings, services, negotiate price, and determine best solution recommendations based on product quality, customer need, and pricing
• Maintains knowledge on current and emerging financial wellness products, trends and solutions, assesses the impact, and collaborates with the organization to launch new products and solutions
• Manage products and services to meet revenue and expense objectives
• Advocates for focus on the customer experience to enable the business to meaningfully differentiate from competitors
• Drives complex assignments, projects, and/or initiatives to build and enhance financial wellness products and services
• Leverage Agile techniques to prototype experiences & business models, validate customer feedback, and continuously innovate and improve the customer experience
   

What we’re looking for

Must Haves:

• 3-5+ years of demonstrated experience in customer experience, customer engagement, vendor or relationship management, customer success, or similar role related to the specific responsibilities of this position
• Passion for customers and creating engaging, satisfying customer experiences 
• Knowledge in the areas of cultural transformation, training, innovation, and customer experience
• Strong interpersonal/collaboration skills; ability to influence/work with people across multiple disciplines and diverse teams to achieve results 
• Strong analytical, strategic, problem solving, and organizational skills 
• Strong oral and written communication skills; ability to establish credibility with senior audiences
• Flexibility to perform in lead or support roles, depending on project
• Ability to leverage Agile techniques and “test and learn” approaches to prototype experiences, validate customer feedback, and continuously innovate and improve the customer experience
• 4 Year/Bachelor's degree or equivalent work experience 

Nice to Haves:

• Strong knowledge of Financial Wellness product and solutions
• Strong knowledge of Group benefit experience
• Working Agile experience
• Strategy, consulting, and/or change management experience
• Working knowledge of Lincoln’s Financial Wellness program and WellnessPATH capabilities
• Knowledge of Wellness Industry best practices and business operations
• Proven experience with journey maps/roadmaps
   

Application Deadline

Applications for this position will be accepted through April 18th, 2025 subject to earlier closure due to applicant volume

 

What’s it like to work here?

At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. 

 

What’s in it for you:

• Clearly defined career tracks and job levels, along with associated behaviors for each Lincoln leadership Attribute.

• Leadership development and virtual training opportunities

• PTO/parental leave

• Competitive 401K and