Product Operations Associate

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

All of our positions are fully remote. You do not have to relocate to join us!

The position

This is an exciting time to join Remote and make a personal difference in the global employment space as an Product Operations Associate, joining our Product team. The Product Operations Team is responsible for optimizing the end-to-end lifecycle of our product, driving cross-functional collaboration, and enabling product teams to focus on what they do best: build great products.

Remote’s product team strives to create products and services that our customers love. To do this consistently, we need a world class product system in which the extended product team can do the best work of their careers.

As a Product Operations Associate, you’ll treat the product development workflow and system at Remote as a product, in order to help it evolve into an efficient, high-throughput system. This role ensures that the product teams have the practices, tools, and resources to execute in a manner that enables quality at speed. You will work with other members of the Product Operations Team to prioritize and execute on projects that help the whole Product team to operate smoothly. This role reports up to the Manager of Product Operations.

Your Qualities

• Experience working with a Product team, ideally at a high-growth company.
• Product Operations has crossover with the skills developed in other product and project related work such as; product management, project management, program management, product marketing and/or business analytics. The ideal applicant will have 2 - 4 years of experience in at least one of these areas.
• An understanding that it can take a lot of work behind the scenes to make something seem simple on the surface.
• Interest in solving complex, multi-faceted issues.
• A passion for supporting a highly functioning product team.
• A strong sense of how much process is just enough.
• Writes and speaks fluent English.

Role Responsibilities

• Collaborate: Work closely with other members of the Product Operations Team to design and implement ways to ensure the rest of the Product Team can perform their roles under the best possible circumstances.
• Project Management: Support areas of the Product team through effective Project Management. Building and launching new features is a cross functional effort, and you will assist teams in aligning on vision, managing stakeholders and keeping to timeframes.
• Define and Implement Efficient Processes: Become a subject matter expert on relevant internal workflows, identifying areas of improvement. If the teams aren’t using the system, iterate so it meets their needs. Get feedback early and often from Stakeholders to make sure you are working towards the right solution.
• Bridge the Gap: Serve as a link between the Product team and other departments in the company. Ensure clear understanding and efficient collaboration on specific product initiatives across teams.
• Documentation: Keep Product department internal pages up-to-date so they are reliable sources of truth for the entire company.
• Regular Communication of Product Updates: Support the team in updating, managing and maintaining the Roadmap. Share progress updates and outcomes to stakeholders as needed.
• Improving Data Accessibility: Support the usage of tools aimed at enhancing product outcomes. Ensure that product data and insights are easily acces