Information Technology - Senior IT Technician

Description

The Senior Information Technology (IT) provides first contact support, dispatches, monitors, and communicates statutes of IT request.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Records, researches and patches all levels of support ensuring closure and documentation of request.
• Installs desktop applications and updates as required.
• Responds to questions concerning access to various software programs and other network resources.
• Receives, prioritizes and responds to service calls for incident resolution and documentation.
• Provides training to users as necessary.
• Completes elevated tickets and documents solutions.
• Assists with Group Policy, Server Management, Switch Management, and Projects.
• Recognizes and suggests areas for IT support staff improvements.
• Communicates to management high impact incidents, problems and requests.
• Analyzes and trends information requests.
• Meets departmental metrics as established over time.
• Quickly restores services within all levels of support.
• Other duties as directed by management.

WORK ENVIRONMENT

While performing the duties of this job, Team Members may be exposed to secondhand tobacco smoke, including regular exposure for those working on the casino floor. The noise level in the work environment is usually moderate and can occasionally reach a high level for short periods of time. 

PHYSICAL REQUIREMENTS

• Must be able to sit, stand and/or walk for up to 8 hours.
• Must be able to carry, reach, twist, bend and squat frequently.
• Must regularly lift and /or move up to 50 pounds and occasionally lift and/or move up to 100 pounds with assistance as needed.

SERVICE COMMITMENTS - Exceptional Guest Service is key to the success of Three Rivers Casino Resort and each of our Team Members. We live our Service Commitments in all interactions with every guest and Team Member, starting with #1 “Be Kind. Always.” Your commitment will help us meet our Purpose.  

EVERY DAY, WE DELIVER UNCOMMONLY KIND EXPERIENCES THAT CONNECT PEOPLE TO THE COAST.

Requirements

EXPERIENCE, EDUCATION AND ELIGIBILITY

• Minimum age requirement for this position is 21 years old.
• High School Diploma or equivalent required.
• Must have valid driver’s license and adequate transportation for travel between casino locations.
• Must have 3 years’ combined experience in information technology field or equivalent combination of education and experience.
• Must have CompTIA A+, CompTIA Network+, CompTIA Security+ and CompTIA Project+ Certifications.
• Microsoft certifications highly preferred.
• Ability to type 40 WPM. 
• Thorough understanding of computer programs, with a high proficiency in all windows applications required.
• Advanced knowledge of networking devices (Switches, routers, firewalls), telecom technologies (cell phones, desk phones) and peripheral devices (printers, copiers, FAX).
• Advanced knowledge of data communication protocols and diagnostic tools (TCP/IP, telnet, Ping, Trace route, NSLookup).
• Minimum of 1 years’ experience with IGT Advantage software required. 
• Minimum of 1 years’ experience with Agilysys PMS, POS, or Golf Systems required.   
• Ability to define incidents/problems, collect data, establish facts and draw valid conclusions with strong attention to detail.
• Familiar with incident management, trouble-ticketing processes and systems.
• Strong knowledge of client connectivity, remote access tools and ITIL processes.
• Strong Knowledge of EIA/TIA communication standards.
• Ability to communicate clearly and effectively in English, verbally, in writing or by other acceptable means.
• Comply with pre-employment, random and reasonable suspicion alcohol and drug testing. 
• Receive and maintain a valid gaming license from the CTCLUSI Tribal Gaming Commission. 
• Availability to work all shifts including weekends and holidays based on the needs of the department and for special casino events.