Senior Change Implementation Analyst

This role is responsible to perform solution-related service request configuration for application maintenance. This person will perform scope assessment by gathering information, using application tools for configuring the system including large-scale configurations with efficiency tools. They will apply and execute the change management processes, communicating and shadowing end users, and testing workflows for accuracy of configuration. They will also perform consultation on solution best practices and standards of build across multiple solutions by collaborating with other analysts.  This resource is a contractually committed, client facing function to deliver a fixed fee agreement with service level requirements.  If the service level requirements are not met, we will pay a portion of revenue back to the client and additionally be at risk of client being able to opt out of contract, both resulting in reduced revenue.   

 

Basic Qualifications

   • At least 2 years total combined related work experience and completed higher education

   ��������� Receipt of the appropriate government security clearance card applicable for your position

   ���� Due to the client contract, you will be assigned, this position requires you to be a U.S. citizen

 

Preferred Qualifications

   ��� At least 1 year of clinical or customer service experience

   �������� This is a hybrid role and requires to be in the Office 2-3 times a week.

   ���� We invite you to apply if you have the above skillset and experience!

   �� If you have experience in healthcare call centers/ customer support experience, it has an  

     added advantage. Entry Career Level IC0

Career Level - IC0

In this role, you will provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to, product compatibility and configuration, support entitlements and validation, electronic support troubleshooting and product availability. Handle open service requests that are dispatched, implement fixes, analyze the software problem and write case notes in the tracking system. Work is semi-routine in nature. Support may be delivered via electronic channels (web, e-mail, etc.) or phone. Position may work in a call center environment as needed. Also, you will be the point of contact for new customers, introducing and educating them on Oracle as a whole. You will also have the opportunity to gain knowledge of specific product areas within our core technologies and/or applications.

Key Activities:

1. Install, configure, and troubleshoot applications. 
2. Gathering and analyzing data to diagnose problems.
3. Updating clients on the status of their service requests and updating tickets as needed

• Ticketing systems
• M-F (8-5) 40 hours. Potential for overtime but not likely 
• Day to day: Combination of client meetings, emailing, team meetings, team of people that work with a client. 
   

Ideal Candidate:  

• Deadline driven  
• Ability to prioritize   
• Technical background is helpful  
• Customer service experience   
• Needs to be organized  
• Ability to think through problems  
• Comfortable with learning

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $16.49 to $31.49 per hour; from $34,300 to $65,500 per annum.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the