ICG Middle Office Support Team Lead
U.S. BankAbout the role
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
Institutional Client Group – Middle Office Support Team Lead
Middle Office Support is seeking a Team Leader to lead a high-performing team supporting loan onboarding and funding functions for bilateral and direct loans. This role serves as a critical liaison between key partner teams, ensuring seamless end-to-end execution and consistent, high-quality client and business line experience.
The Team Lead is responsible for driving operational excellence by maintaining strong day-to-day performance, identifying opportunities for process simplification, and improving productivity across workflows. This leader fosters a collaborative, enterprise mindset, partnering effectively across functions to remove friction, enhance client delivery, and support business growth.
A core expectation of the role is strong change leadership. The incumbent will guide the team through transformation by cultivating a positive, inclusive, and resilient team culture, while reinforcing adaptability and continuous improvement.
Additionally, the Team Lead builds and sustains high-performing teams through:
Clear goal setting and performance accountability
Active coaching, feedback, and talent development
Strong employee engagement and retention strategies
This role also plays a key part in risk management by promoting strong operational discipline, reinforcing controls, and fostering a proactive risk-aware culture across the team.
Basic Qualifications
- Management/supervisory experience
- Eight or more years of banking or other relevant experience
Preferred Skills/Experience
- Bachelor's degree, or equivalent work experience
- Well-developed verbal and written communication skills
- Effective coaching and mentoring skills
- Diplomacy and cultural competence
- Strong analytical, decision-making, and problem-solving skills
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
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