Office Assistant I, Sleep Center at Medical Arts Pavilion II

Job Details

ChristianaCare Sleep Center is looking for a Medical Office Assistant I.

ChristianaCare Sleep Center is located at 4735 Ogletown Stanton Road in Newark, Delaware. ChristianaCare Sleep Center offers expert diagnosis and personalized treatment for a wide range of sleep disorders. Our multidisciplinary team provides compassionate care and customized plans to help you achieve better sleep.
Sleep Medicine | ChristianaCare

Services Include:

• Sleep Apnea (including CPAP therapy)
• Insomnia and Hypersomnia
• Restless Legs Syndrome (RLS)
• Narcolepsy
• Parasomnias (sleepwalking, night terrors, teeth grinding, bedwetting)

The Medical Office Assistant I key responsibilities include scheduling appointments with consideration of insurance details, greeting patients professionally to collect demographic and financial information, and processing referral information while maintaining patient confidentiality.

Work Schedule:

• Monday through Friday from 8am to 4:30pm

Why You’ll Love Working at ChristianaCare

• Comprehensive, First‑Day Health Coverage:
  Comprehensive first‑day coverage, including medical, dental, vision, and life insurance. Caregivers earning under $50,000 pay $0 in paycheck premiums for medical and prescription coverage. Enjoy low deductibles, plus $0 copays for unlimited primary care (in‑office or virtual) with ChristianaCare providers and unlimited urgent care visits at GoHealth facilities.
• Generous Paid Time Off
  Enjoy 32 days of PTO each year, including 7 major holidays, with options to roll over or cash out unused time.
• Tuition Reimbursement for Career Growth
  Advance your education with up to $5,250 per year in tuition reimbursement.
• Family Building Support
  Comprehensive family-building benefits include fertility services through Progyny, complimentary maternity education and support, and up to $5,000 in adoption assistance.
• Paid Parental Leave
  Receive 12 weeks of paid parental leave to support your growing family, after one year of service.
• Retirement Planning & Financial Well-Being
  Access two retirement plans, including a 403(b) with up to a 50% match and a company-funded contribution of 3%–5% based on service. Plus, take advantage of free financial coaching, counseling, and budgeting support.

Duties / Responsibilities:
The Medical Office Assistant I will collect payments according to insurance guidelines, verify coverage, coordinate referrals, and perform daily reconciliation of appointments and payments. The Medical Office Assistant I communication tasks include answering phone calls professionally, relaying messages accurately, and utilizing EMR to communicate with providers and staff. The Medical Office Assistant I ensures timely updates to patients on issues until resolved, facilitates necessary testing and appointments, and prepares medical records by scanning and indexing reports into patient charts. The Medical Office Assistant I is responsible for researching patient issues and providing timely responses, assisting with administrative tasks such as copying and faxing, and adhering to safety protocols while reporting any unsafe conditions. Additional duties may be assigned as required.

Education Requirements:

• High School Graduate or GED required.
• Experience in a medical office setting is preferred but not required.

What Makes a Successful Office Assistant at ChristianaCare
Our ideal Office Assistant brings a strong blend of skills and personal qualities that support efficient, high‑quality administrative operations, including:

• Attention to Detail: Ensures accuracy in documentation, scheduling, and daily tasks.
• Adaptability: Able to adjust quickly to changing priorities and support a fast‑paced office environment.
• Excellent Communication Skills: Communicates clearly and professionally with staff, patients, and visitors.
• Strong Organization: Maintains orderly workflows, manages multiple tasks, and keeps office operations running smoothly.
• Problem‑Solving Ability: Anticipates needs, resolves issues proactively, and contributes to a positive workplace experience.

When we lead with love, excellence is inevitable.
#LI-EH1

Hourly Pay Range: $17.32 - $25.12

This pay rate/range represents ChristianaCare’s good faith and