Utilization Management Specialist 1 (LPN or Experience) (On-Site)

Position Summary:

Responsible for the coordination of case management strategies pursuant to the Case Management process. Assists and coordinates care of the patient from pre-hospitalization through discharges. Responsible for assisting with authorization of admissions to hospital. Processes retroactive reviews and appeals, copies needed documentation and writes retro/appeal letters for insurance companies to ensure coverage for patient admissions. Conducts follow up calls with insurance companies to ensure coverage for patient admissions. Participates in performance improvement activities. Attends 80% of staff meetings. Coordinates care for patient through communication with Physicians, Nurse Practitioners, Clinical Services, Nursing, Assessment and Referrals Department.

Position Responsibilities:

Clinical / Technical Skills (40% of performance review)

• Provides thorough documentation and timely updates regarding patient status on log sheets that are prepared for daily meetings concerning admissions, reviews and discharges; including case s with limited benefits, cases in peer review/denial and /or unplanned discharges
• Coordinates with managed care companies or other third-party payors regarding peer reviews, retrospective reviews and appeals. Document s and updates the denial log to reflect same.
• Consults Business Office and/or admission staff as needed to clarify data and ensure authorization processes are complete.
• Documents in EMR the results of admission and concurrent reviews.
• Stays informed about changes in Medicare and Medicaid.
• Ability to stage local laws, ordinances and practices governing involuntary hospitalization and ensure compliance with same.
• Reviews the quality of documentation for each level of care to ensure clinical effectiveness and appropriateness of treatment.
• Maintains an active involvement and awareness of all patient admissions, discharges and transfers to alternate levels of care. Oversees continuity of care for each level of care transition.
• Develops and maintains processes to minimize denials and communication of same to CFO and Business Office Director.
• Reports results of daily treatment team meetings all discharges and status of high-risk case such as limited benefits, peer reviews, denials or unplanned discharges.
• Timely retroactive reviews and appeals within current month
• Strong knowledge of external review organizations (i.e.: Medicare/Managed Care/Medicaid) with knowledge of payor resources and planning.
• Types and mails all correspondence in a timely manner.
• Answers the telephone in a polite manner, Communicates information to the appropriate staff.
• Interacts with patients/families in a professional manner. Provides explanations regarding statements, insurance coverage.
• Support discharge planning and utilization review when necessary
• Perform other duties as required

Safety (15% of performance review)

• Strives to create a safe, healing environment for patients and family members
• Follows all safety rules while on the job.
• Reports near misses, as well as errors and accidents promptly.
• Corrects minor safety hazards.
• Communicates with peers and management regarding any hazards identified in the workplace.
• Attends all required safety programs and understands responsibilities related to general, department, and job specific safety.
• Participates in quality projects, as assigned, and supports quality initiatives.
• Supports and maintains a culture of safety and quality.

Teamwork (15% of performance review)

• Works well with others in a spirit of teamwork and cooperation.
• Responds wil