Customer Insight Manager

What makes us Qlik?

A Gartner® Magic Quadrant™ Leader for 15 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

The Customer Insight Manager Role

As a Customer Insight Manager at Qlik, you’ll turn complex product and usage data into powerful, actionable insights that drive how we engage and support our customers. Sitting within our Customer Experience team, this role helps shape the journey for every user—fueling adoption, improving satisfaction, and influencing renewal success. You’ll leverage Qlik’s own analytics tools alongside web and usage data to build compelling visualizations and dashboards that empower our teams to make smarter, customer-centric decisions.

What makes this role interesting?

This isn’t just number crunching—this is storytelling with data that has a real-world impact. You’ll:

• Shape how our customers adopt and experience our solutions through data-backed strategies.
• Work on high-visibility projects that feed directly into product and customer engagement improvements.
• Create tools and dashboards used by teams across the business to understand users and make informed decisions.
• Experiment with new ideas, test hypotheses, and uncover patterns that spark innovation in how we support and retain our customers.
• Join a team that thrives on curiosity, collaboration, and a shared commitment to continuous improvement.

You’ll be empowered to influence key customer metrics like retention, satisfaction, and product adoption—while expanding your own skills in a fast-moving SaaS environment.

Here’s how you’ll be making an impact:

• Deliver strategic insights into customer behavior, helping shape decisions across customer experience, product, and success teams.
• Build and maintain predictive dashboards that reveal where customers are thriving—and where they need more support.
• Translate adoption science and behavioral analytics into meaningful guidance that improves customer engagement.
• Lead experiments that measure the effectiveness of different strategies, enabling data-driven decisions at scale.
• Play a key role in evolving our understanding of the customer journey, driving stronger alignment across functions.

By combining technical skills with strategic thinking, you’ll help transform how Qlik listens to and learns from its users.

We’re looking for a teammate with:

• A strong background in data analytics (ideally 5+ years), preferably within a SaaS or technology environment.
• A master’s degree in a related field such as data science, analytics, or behavioral science.
• Experience analyzing product adoption, user behavior, or customer engagement.
• Skills in SQL, Python, R, or similar—plus visualization expertise with tools like Qlik, Tableau, or Power BI.
• A passion for uncovering stories in the data and presenting them clearly to both technical and non-technical audiences.
• Familiarity with data warehouse technologies like Snowflake.
• A curious, proactive mindset—someone who’s always looking for ways to improve the customer journey.
• Excellent communication and collaboration skills, with the ability to influence across cross-functional teams.

The location for this role is:

Waltham MA, USA

Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities!

More about Qlik and who we are:

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