Systems Administrator II

The Systems Administrator II is responsible for ensuring the stability, performance, and security of the organization’s IT infrastructure. This includes desktop, server, network, and cloud administration with a strong focus on delivering reliable services to end users.

Key Responsibilities

• Install, configure, upgrade, and troubleshoot hardware, software, and operating systems
• Manage routers, switches, firewalls, and VPN solutions (site-to-site and client-based)
• Provide Tier 2/3 support for end-user applications and remote laptop users
• Administer and support Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, and security/compliance features
• Maintain system and software license inventories
• Deploy, configure, and manage VoIP infrastructure
• Perform racking, installation, and cabling as needed
• Configure and troubleshoot wireless networks and related technologies
• Develop and maintain network documentation, topology diagrams, and SOPs
• Collaborate with security teams to ensure compliance with best practices for identity management, endpoint security, and data protection

Job Requirements

• Minimum 5 years of experience supporting Windows clients in a corporate environment
• Deep knowledge of the Windows operating system, Active Directory, and Group Policy
• Strong PC hardware expertise and ability to resolve complex hardware/software issues
• Solid understanding of TCP/IP networking and Windows domain environments
• Proven experience administering Microsoft 365 (Exchange Online, Teams, SharePoint, Intune, etc.)
• Knowledge of Zero Trust, conditional access, MFA, and security baseline policies
• Experience with VPN client installation and troubleshooting
• Ability to detect, mitigate, and recover from malware and security incidents
• Excellent written and oral communication skills with a focus on high-quality documentation
• Strong time management skills and the ability to handle multiple priorities in fast-paced environments
• Professional demeanor, strong work ethic, and customer-first approach
• Willingness to provide off-hours on-call support and travel regionally as required

#AOC123