Process Improvement Senior Manager

<p> </p> <p>Process Improvement Senior Manager</p> <p>Łódź, Poland</p> <p>Position Overview</p> <p>Working as a member of the Process Improvement team under the general supervision of the Global Delivery PI Lead, the primary purpose of this role is to work as a business partner to provide leadership, direction and functional expertise to establish and execute a data driven approach to continuous improvement delivering large-scale savings projects and creating world-class high-performance organization. </p> <p>Process Improvement Business Partner is responsible to drive efficiency improvements within the assigned process domain (within GBS &amp; Enterprise) by developing process standardization strategy &amp; leading process improvement projects / programs in accordance with methodologies such as, but not limited to, the process deep dive lifecycle, RCA, Lean 6Sigma as well as providing insights into industry best practice tools to deliver cost improvement and process standardization through automation, digitalization, and process discipline. The geographic scope of this position is global.</p> <p> </p> <p>Key Responsibilities:</p> <p>Operational excellence to drive efficiency improvements within the assigned process domain.</p> <ul> <li>In collaboration with business leaders develop and execute a data driven approach to continuous improvement utilizing impactful measures and dashboarding that unlock ongoing operational efficiency </li> <li>Provide leadership coaching and subject matter expertise to develop a process improvement and standardization strategy for supported function.</li> <li>Provide structure &amp; governance to ensure flawless execution of the work and delivery of hard target results for the assigned process domain.  </li> <li>Perform business process analysis using process mining tools to build process maps, identify process variants &amp; bottlenecks. </li> <li>Leverage data and analytics and lean techniques to identify patterns, trends, and root causes of process issues to drive decisions to improve operational performance. </li> <li>Support delivery of organizational capability and effectiveness plan in line with digital transformation strategy and Identify digitalization and automation opportunities within supported business unit. </li> <li>Project/Program Management and leadership of strategic process improvement and automation initiatives to drive cost improvement.</li> <li>Develop and Lead process standardization - work across different business, functions, and regions to understand end-to-end business processes &amp; data architectures, identify inefficiencies and opportunities for process standardization.</li> <li>Develop rolling opportunities pipeline.</li> <li>Benchmark process adherence and compliance against appropriate models / companies and /or industry best practices.</li> <li>Manage, Partner and Lead the Customer Centricity program streamlining processes across dedicated business units for continuity, effectiveness, and efficiencies.</li> <li>Deliver PI scorecard &amp; reporting for supported function, including, but not limited to (cast savings, time savings, overall process standardization, automation maturity and risk reduction).</li> <li>Establish monitoring mechanisms to track the effectiveness of implemented process enhancements.</li> </ul> <p>Global business networking, connectivity, and Process Discipline awareness</p> <ul> <li>Work in conjunction and collaboration with the wider Business transformation team.</li> <li>Support the global roll out (scale up) of process mining technology to all parts of the enterprise</li> <li>Align with automation counterparts and work as ‘one team’ with fluid output of one automation methodology globally.</li> <li>Champion and maintain all avenues of process discipline communication tools and forums to include key updates, insights and outputs of Process Discipline.  </li> <li>Design and deliver business training, to build organizational awareness about process improvement as well as customer centricity capabilities</li> <li>Build network of Process professionals both internally as well as externally. Look for new ideas and innovation that can continuously improve our internal processes and ways of working.</li> <li>Build, and maintain strong influential business partnerships both within GBS, Broader McC, and wider process improvement external community.   </li> </ul> <p>Experience:</p> <ul> <li>Process improvement and facilitation experience essential</li> <li>Customer Service/ Success Experience essential</li> <li>Project management experience essential</li> <li>Min 8 years of demonstrated knowledge, expertise, and experience with designing and implementing large scale transformation process improvement solutions, using one or more of the following methodologies: BPM, Process Improvement, Process Mining, Robotics Process, Lean / Six Sigma.</li> <li>High level of digital acumen and predictive analytics</li> <li>Experience working int