Technical Writer

Calix would like to welcome a new Technical Writer to our team! We’re looking for someone with excellent writing skills plus an aptitude for understanding complex technologies — a skills pairing proven to be a success factor for this role. You’ll be responsible for creating rich technical content to help users of Calix products be successful at their jobs (across roles in Broadband Service Provider organizations, including network engineers, broadband operations technicians, customer support reps, marketers, and systems integrators).

Development experience with broadband access technologies and networking systems and/or cloud services applications is preferred. Successful candidates in this role have shown a strong technical aptitude and have proven to be highly self-motivated, flexible, and thrive in fast-paced environments.

What you’ll do: 

• Develop content for technical publications across all phases of production (scoping features, planning, writing, editing, publishing) 
• Research, investigate, and gather information from formal and informal specifications and requirements sources (Jira epics & stories, engineering wikis, ITU-T/IEEE standards, technical subject matter experts) 
• Collaborate with subject matter experts to create and refine technical content that enables customers to achieve rapid success with our products  
• Exercise active, hands-on approach with using a web UI and/or command line interface to develop configuration instructions and other user material 
• Work closely with team members to promote consistency and to adhere to established styles, conventions, and quality standards 

 
What you’ll bring: 

• Excellent written and oral communications skills (essential) 
• BS/BA in Technical/Professional Writing, English, Communications, or equivalent 
• Two or more years’ experience with technical content development in a high-tech sector 
• Strong initiative and good problem-solving skills  
• Strong inclination to conduct self-driven information research and discovery 
• Proven record of producing high-quality content and delivering on time 

 
Bonus points: 

• Experience with access networking technologies 
• Experience developing content in a single-source environment (ex: Author-It, Madcap Flare, Paligo) 
•  Experience with workplace collaboration tools such as Jira, Microsoft Teams 
• Experience creating technical illustrations with draw.io, Lucidchart, Visio, Photoshop 

 
Location: 

• North America

Compensation will vary based on geographical location (see below) within the United States. Individual pay is determined by the candidate's location of residence and multiple factors, including job-related skills, experience, and education.

For more information on our benefits click here.

There are different ranges applied to specific locations. The average base pay range (or OTE range for sales) in the U.S. for the position is listed below.

San Francisco Bay Area Only:

75,900.00 - 113,900.00 USD Annual

National Major Cities plus, CA, CO, NY Metro area:

66,000.00 - 99,000.00 USD Annual

Regional plus NY:

59,400.00 - 89,100.00 USD Annual