Sr. Experience Strategist

CourtAvenue is an operating network of industry experts that are transforming the digitallandscape. We have a forward-looking, pragmatic vision. This vision focuses on creating significanthuman experiences through the responsible use of strategy, data, technology, and creative.
At CourtAvenue, you will be a part of a culture powered by entrepreneurs, technologists, datascientists, and the habitually restless. We are dedicated and energized to design products andservices that transform businesses while optimizing them for growth. You will have the opportunityto learn and grow within a culture that values innovation while focusing on redesigning theexperience between consumer and service (or product) by leveraging a fluid, seamless, andthoroughly transparent engagement.
Qualities for SuccessYou thrive in an environment where innovation is the primary focus. You enjoy considering yourassignments through macro and micro views. You are adept at determining which perspective isappropriate to use in a situation. You also love to drive clarity; ambiguity is a space of comfort. Youare excited about creating valuable, meaningful experiences for fellow humans. You also loveadvocating for their needs and aspirations. Figuring out how emerging technologies mightstrategically apply to user experience and then collaborating to bring experience design to life isyour idea of fun.

Responsibilities

• Collaborate with a cross-functional team to drive alignment and create human-centric experiences that deliver on business and brand strategies, user insights, and technology requirements.
• Research the problem space, identify user needs, and recommend client opportunities.
• Lead, facilitate and conduct research through various methodologies including contextual inquiries, interviews, workshops, moderated and unmoderated usability studies, as well as competitive UX analysis, feature audits, heuristic evaluations, etc.
• Synthesize research and strategic recommendations into a compelling presentation narrative.
• Translate data analysis and strategy recommendations into experience architecture (e.g., sitemaps & wireframes) and articulate research findings and strategic recommendations for design application (e.g., consult with design and development).
• Create experience journeys and roadmaps that bring the brand to life in a way that is meaningful to users.

Requiments

• 5-ish years of agency or consultancy experience with an understanding of a startup environment and the flexibility needed to be successful.
• Samples of work that demonstrate your ability to articulate strategy, experience architecture, and recommendations.
• Fluent in design tools (e.g. Figma, Miro) to produce architecture and experience documentation.
• Experience in the automotive industry is a plus.

Work Environment

• This role will work hybrid: both remote and with our team in our Los Angeles office (located in El Segundo).