Customer and Consumer Insights Manager/Senior Manager | Hybrid

At Allianz Life, we are driven by our mission – we secure your future – and by our common goal of caring for tomorrow. We care for our employees by promoting an inclusive culture where everyone has the opportunity to grow and be rewarded for their success. We care for our customers by creating new products that help them protect their families and pursue their retirement goals. We care for our community by giving time, resources, and donations. And we care for the future by supporting sustainability, protecting the local environment, and promoting societal equity.

 

At Allianz Life, we are guided by our mission – we secure your future – and by our common goal of caring for tomorrow. We care for our employees by promoting an inclusive culture where everyone has the opportunity to grow and be rewarded for their success. We care for our customers by creating new products that help them protect their families and pursue their retirement goals. We care for our community by giving time, resources, and donations. And we care for the future by supporting sustainability, protecting the local environment, and promoting societal equity.

 

As the Customer Experience and Insights Manger you will provide insights to support our needs including analysis of primary and secondary research. You will promote quantitative and qualitative research to help the business make decisions to achieve growth; strengthen our brand; and improve the customer (financial professional, policyholder, target consumer, employee) experience. You will lead the research process and develop insightful reports that inspire team member action. The Customer Experience and Insights Manager will be advocate for the customer, and work with partners to make decisions that are ground in insights and customer experience best practices.

 

What you do:

 

• Complete internal and external customer and consumer research, including team member management, vendor management and management of Allianz owned platforms
• Synthesize and socialize insights with partners to identify actions to increase growth, improve experience, and strengthen our brand
• Be a subject matter expert in cross-functional teams to inform strategy and decisions based on the voice of the voice of the customer and customer experience best practices
• Work with the organization to embed insights and experience as a discipline in the organization

 

What you bring:

 

• 6-7 years of experience required
• Experience in the marketing or market research disciplines in financial services industry, including hands on experience with Project Management, survey analysis, and qualitative research
• Four-year degree required in Marketing, business, or social science focus or equivalent relevant work experience

 

What we offer:

 

At Allianz Life, we're proud to provide a benefits package that supports the True Balance of our employees and their families. We offer a choice of comprehensive medical and dental plan options, a generous time off plan and an outstanding 401(k) company match. Plus, our employees enjoy an award-winning campus with an array of discounted amenities, including an onsite health center, child development center, fitness facility, convenience store and two cafeterias. Our employees and leaders take an active role in shaping our culture through our Employee Resource Groups, whose activities and advocacy contribute to an environment that welcomes diversity. Our great benefits, campus amenities and inclusive, engaged culture are among the many reasons we're recognized as a top workplace employer.

 

40469 | Marketing & Design | Professional | Allianz US Life | Full-Time | Permanent

 

 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

 

Join us. Let's care for tomorrow. #LI-BS1