Job Service Rep I (Long-Term Seasonal)

The Department of Unemployment Assistance (DUA) administers the Unemployment Insurance (UI) program which provides temporary income assistance to Massachusetts workers who are unemployed through no fault of their own and who are able to work, available for work and looking for a job.

Incumbents in this series make determinations on eligibility for benefits in disputed claims after gathering necessary information through interviews; issue timely determinations with appropriate rationales to parties in accordance with Massachusetts Employment Security Law; and perform related work as required.

DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES:

1.            Analyze claims by reviewing available data to identify and prioritize potential eligibility issues.

2.       Investigates issues by conducting fact-finding interviews by telephone or via the online system to gather information from claimants and employers and/or their representatives.

3.        Analyzes data obtained from investigations and applies relevant laws, rules, regulations and precedents to formulate legal conclusions concerning eligibility for benefits in dispute.

4.       Writes and issues timely determinations approving, or denying benefits which contain sufficient facts, reasons and law to enable interested parties to protect their rights.

5.        Access and verify claim information and update records using the online system.

6.       Advises claimants, employers, and/or their representatives, by telephone or via the online system, of appeal rights and procedures in cases of adverse determinations.

7.           Provides information on unemployment insurance programs to employers, claimants and the general public by telephone or via the online system.

8.        Interviews claimants and employers of agency unemployment insurance (UI) programs, by telephone or via the online system, to obtain and record data required to determine initial and/or ongoing eligibility of claimants and employers for programs or services.

9.           Performs related duties as assigned.

*THIS IS A LONG-TERM SEASONAL POSITION WITH AN EXPECTED DURATION OF NINE MONTHS FROM DATE OF HIRE.  THE DURATION OF EMPLOYMENT IS BASED ON AVAILABLE FUNDING AND/OR DUA WORKLOAD.

*Vacancies are available in Boston and Brockton.

*Bilingual is preferred.

Incumbents are required to: 

·       work Monday - Friday from 8:30 AM – 5:00 PM 

·       have secure Broadband (10MBPS) internet speed connection to maintain full bandwidth coverage 

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