Jobs and Careers

Shift Lead, Restaurant - HRC Atlantic City

Atlantic City, United Statesfull_timeVerifiedPosted 10 Jun 2026

About the role

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

The FOH Supervisor is responsible for assisting the bartenders, servers, hosts and bussers with the day-to-day operations of the Cafe, ensuring guest satisfaction, while contributing to the sales growth and ensuring all standards and legal obligations are followed. The FOH Supervisor also supports cafe senior leadership in upholding all brand standards and core values, while meeting or exceeding Hard Rock business objectives.

Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service

Greets employees as they begin their shift to promote a positive work environment.

Continuously provides employees with verbal recognition, direction, and support.

Motivate employees daily by having a positive attitude and having an open line of communication.

Communicates with employees to keep them informed or restaurant, regional, and corporate procedures.

Communicates with managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen.

Trains and empowers employees to exercise good judgment to make decisions regarding guest service satisfaction by adhering to company training standards

Monitors/coaches employees on performance, compliance with procedures and workload

Ensure employees follow safety, sanitation and security procedures.

Listens to comments, criticisms, and feedback from customers, employees and other managers to gain an understanding of areas of strength and opportunity to improve personal/restaurant performance.

Creates and modifies the weekly work schedule to accommodate employees, volume or other emerging trends.

Present a professional image to employees, guests, clients, owners and investors.

Operate ethically to protect the image of Hard Rock.

Utilize programs designed to help Save the Planet.

Possess a self-motivated approach to their own personal and professional

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

2+ years in a Supervisory role with high volume exposure in a casual- themed, full- service restaurant.

Strong knowledge of food handling

Bartending experience preferred

Influencing the training and development is a necessary strength, so a background in training is a plus.

SKILLS

Ability to learn and bring "out of the box" ideas to their team.

Genuine enthusiasm and aptitude for serving people.

Excellent verbal and written communication skills.

High level of business acumen and common sense.

Demonstrates strong problem solving skills through ability to diagnose and implement solutions.

Must possess strong communication and listening skills, excellent speaking, reading and writing.

Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.

Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.

Multiple language abilities a plus, fluency in English required.