Supervisor Health Information Management Operations

Overview

This role is part of the Health Information Services Department, a shared service of the Dartmouth Health health system that centers on the patient’s health (medical) record. The HIM Supervisor oversees the daily operations of a team of HIM professionals. The HIM Supervisor will be responsible for managing the team, ensuring compliance with regulatory requirements, implementing best practices for health information management, and fostering a culture of excellence in data integrity and patient confidentiality

Responsibilities

Responsible for daily supervision of assigned staff, including performance evaluation, professional development, recruiting and hiring, orientation and training, corrective action and termination. Actively monitors staff performance and provides feedback as necessary through documentation, training, and other coaching methods.

Monitors work queues in the electronic health record system (EHR) and associated applications to ensure workload and production standards are maintained daily. Sets performance standards and evaluates workflows and employee performance against them.

Actively supports Operations Manager in developing and maintaining strategic plans for the department and assists in the preparation of the annual operating budget. Makes recommendations relative to staffing levels for assigned services.

Assists the Manager in developing and maintaining acceptable customer service levels and creating policies and processes to ensure that customer service levels are maintained.

Collaborates with Information Services and EHR analysts to evaluate, test and make recommendations related to HIM applications.

Oversees the processing, maintenance, and dissemination of patient health information in accordance with legal and regulatory requirements, including HIPAA and state regulations. Responsible for assigned HIS services, which may include scanning and indexing, release of information, maintaining the electronic Master Patient Index (eMPI), records management, identity and chart correction, provider documentation and deficiency, patient portal support, and clinical data abstraction.

Conducts special projects within the area of responsibility as assigned by the manager.

Provides training and guidance to staff on HIM processes, procedures, and compliance requirements. Ensures staff compliance with organizational, regulatory, and statutory requirements. Assists with activities to meet Joint Commission, CMS, and all other state and federal requirements/standards.

Conducts regular quality assessments to monitor the efficiency of workflows and quality of work performed. Provides reports on trends and productivity for management.

Assists with the rollout of new versions/upgrades of the EHR and participates in bringing new system members onto EHR.

Fosters a culture of continuous improvement, teamwork, and professionalism within the HIM department.

Performs other duties as required or assigned

Qualifications

• Associate’s degree with 5 years of combined medical records and supervisory experience, or the equivalent in education and experience required.
• Excellent communication, leadership, and organizational skills required.
• Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) preferred.
• Thorough understanding of healthcare regulations, including HIPAA, HITECH, and other relevant laws and standards.
• Proficiency in electronic health record (EHR) systems, health information technology, and medical terminology.
• Strong leadership and interpersonal skills, with the ability to effectively communicate and collaborate with diverse stakeholders.
• Excellent organizational, analytical, and problem-solving abilities.
• Commitment to maintaining the highest standards of data integrity, confidentiality, and patient privacy.
• Ability to adapt to changing priorities and work effectively in a fast-paced healthcare environment.
• Strong commitment to professional development and staying current with industry developments and best practices.

Required Licensure/Certifications

• None