Senior Solutions Consultant – Order Management (Telecom)

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Team Overview

The Customer Support Operations team is responsible for delivering and supporting complex order management solutions for telecommunications service providers, ensuring successful implementation, optimization, and ongoing customer satisfaction. This team operates at the intersection of Product, Sales, and Customer Success, directly influencing client outcomes and long-term partnerships. This role reports to the Sr. leader overseeing Customer Support Operations and works alongside a distributed team of experienced consultants supporting enterprise customer deployments. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview and Core Responsibilities

• Lead the end-to-end deployment and implementation of complex order management solutions for telecommunications customers, ensuring alignment with business requirements and successful delivery
• Serve as a trusted advisor to customers, providing guidance on industry best practices for Access and Voice service ordering and system utilization
• Configure and tailor TransUnion Order Management solutions to meet unique customer environments and business needs
• Own customer relationships throughout implementation, including leading project kickoff calls, facilitating weekly status updates, and driving delivery milestones
• Act as a liaison between customers, Product Management, and Account teams to manage enhancements, prioritize needs, and align solutions with product capabilities
• Manage multiple concurrent projects or large-scale deployments, balancing priorities across customers, timelines, and internal stakeholders
• Participate in testing, validation, and go-live activities to ensure seamless transitions and successful solution adoption
• Identify opportunities for optimization, enhancements, and additional value creation to support customer success and business growth
• Contribute to internal knowledge sharing and continuous improvement initiatives across processes, tools, and delivery approaches
• Maintain a deep understanding of customer workflows, upstream/downstream impacts, and system functionality to drive informed decision-making
• Travel may be required to support customer engagements and internal collaboration at TransUnion offices.

Required Knowledge and Experiences

• 10+ years of experience in telecommunications, specifically within Access Services, Local Services, and/or Number Portability, with direct application to order management solutions
• Demonstrated experience leading customer-facing implementations or deployments of complex software solutions, with the ability to manage project lifecycles from initiation through delivery
• Strong functional understanding of order management systems and workflows, including how and why processes operate within telecommunications environments
• Proven ability to manage customer relationships and lead structured engagements (e.g., project kickoffs, status calls, business reviews), ensuring clarity, alignment, and delivery success
• Experience working within cross-functional environments, partnering with Product, Sales, and customer stakeholders to drive outcomes and resolve issues

Required Technical Skills

• Experience configuring or implementing order management or workflow-based systems within telecommunications environments
• Proficiency with Microsoft Office tools, including Excel, PowerPoint, Word, and Outlook, to support documentation, communication, and stakeholder reporting
• Ability to analyze and interpret workflow processes and system behaviors to support implementation, troubleshooting, and optimization
• Familiarity with telecommunications ordering frameworks, including Access Services Request (ASR) and/or Local Service Request (LSR) processes

We’re also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we’re happy to support your career development and growth in:

• Experience across both ASR and LSR domains, with the ability to bridge knowledge across multiple ordering frameworks
• Background working on both the customer/client side and solution provider/v