Risk and Business Continuity Officer

At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

As a Risk & Business Continuity Officer you will play a pivotal role in assessing, monitoring, and mitigating risks across the organisation, including Business Continuity. The role will cross multiple Probe entities. You will collaborate with various departments to help identify and implement risk management strategies, ensuring that material risks are identified and managed through the Probe Risk Management Framework, and facilitating Business Continuity plans and testing. Your ability to communicate effectively with internal stakeholders and external partners will be critical in this role.

Main Activities and Responsibilities:

Risk Assessment: Conduct thorough risk assessments of processes, sites and technology and identify potential vulnerabilities.

Risk Mitigation: Ensure all risks have a risk owner and work with the risk owners to develop and implement risk mitigation strategies to reduce exposure to risks.

Business Continuity: Work with operations teams and IT teams to build business continuity plans, and facilitate testing and documenting test results.

Reporting: Generate regular reports on key risk indicators and communicate findings to senior management and relevant stakeholders.

Operational Efficiency: Ensure that the Risk Management Framework is being used to improve the business and seek feedback on issues with the framework that affect operational efficiency

Communication: Maintain open lines of communication with internal departments and external partners to address risk-related concerns and provide guidance.

Training and Education: Provide training and educational resources to staff to enhance their awareness of operational risks and risk management practices.

Risk Governance Calendar: Ensure risk governance is occurring as per the Risk Governance Calendar, including scheduled assessments and review meetings

Documentation:

● Maintain comprehensive records of risk assessments, policies, and procedures related to operational risk management.

● Ensure Risk Registers are maintained by their owners and are following the risk policy and processes.

Vendor Risk Management:

● Assess and manage third-party vendor security risks, including conducting security assessments and ensuring vendors adhere to security requirements.