Front Desk Administrator, Independent Living Program

Description

AGENCY OVERVIEW

Since our founding in 1895 in Marin County as an orphanage – and through subsequent years as Sunny Hills Services – Side by Side has been at the forefront of best practices in child welfare, working with the most vulnerable youth in our community. Today, Side by Side operates in four counties – Marin, Alameda, Sonoma, and Napa – across the Bay Area, reaching nearly 2,000 children, young adults, and family members per year with much-needed services related to behavioral and mental health, early intervention in schools, LGBTQIA+ support, transitional housing for foster youth, and special education. 

Side By Side places high value on individuals with a passion for helping underserved youth and families in a collaborative and inclusive work culture. We strive to work together to create a trauma-informed workplace where we walk the walk of diversity, equity, inclusion, and belonging principles. 

COMPENSATION

This position is 40 hours/week and an hourly rate of pay between $27.00 to $30.00 per hour.

BENEFITS

•  3 weeks of paid vacation for F/T employees increasing to 4 weeks of vacation after 2 years of service (for all non-school based employees).
• 2 weeks sick leave for F/T employees with 2 additional sick days for direct service staff
• 10 paid holidays per year and 1 Self-Care Anniversary Day each year
• 99% employer-paid Medical for F/T employees including platinum level Kaiser Permanente insurance, Sutter Health or Anthem options
• Dental and Vision Insurance
• Long Term Disability insurance up to $9,000 per month, plus $50,000 Life and AD&D insurance.  Employees also have the option to purchase additional life insurance at their own cost.  
• 403b Retirement Plan with match after one year of employment
• Professional development and other learning opportunities including unlimited access to over 1,000 behavioral health courses online. Side By Side is a Public Service Loan Forgiveness certified employer
• FREE Employee Assistance Program including up to 10 complimentary personal counseling sessions per problem, per year for staff and dependents
• Employee recognition program with $500 bonus awards
• Employee referral bonus of up to $1,000
• Pet Insurance

PROGRAM OVERVIEW

The Independent Living Program provides every eligible youth in care with independent living skills training to assist in the transition to a successful and independent lifestyle. ILP services are currently delivered to youth ages 14-21 by Side by Side and partnered with Alameda County Social Services.

JOB SUMMARY

The Front Desk Administrator role for the Independent Living Program will be the initial point of contact for youth, their families, volunteers, and community members. The role is essential in creating a positive, welcoming atmosphere and ensuring smooth operations at our center. The Front Desk Administrator will handle front desk responsibilities, provide administrative support, and assist with tasks related to our youth-focused programs. This position will also coordinate with the SBS Director of IT to provide IT support to all SBS employees. 

ESSENTIAL DUTIES / RESPONSIBILITIES / EXPECTATIONS

• Provides receptionist, administrative, and clerical support to the Independent Living Program, including data entry, maintaining organized electronic and paper filing systems, and generating data reports.
• Responsible for greeting visitors, answering the main phone line and taking/distributing messages. When away from their desk, is responsible for securing coverage
• Distributes stipend checks to youth weekly, including managing the more complex process for out-of-county clients: receiving invoices for workshops attended outside Alameda County and processing them through the county to ensure timely payment to participants.
• Manages, distributes and safeguards county transportation resources, including bus passes and Clipper cards, and performs monthly reconciliation by tracking distribution to clients, entering accurate reports into the county system.
• Completes and submits the Alameda County Scorecard into the