Patient Service Representative - Dental Call Center (Bilingual Spanish, Russian, Farsi Preferred)

Description

Join Elica’s mission and become a part of a team where every day is an opportunity to make a positive impact in your community!

At Elica Health Centers, we share a common goal: provide the best possible patient care to our growing community! Our passion extends throughout Elica, from the exceptional healthcare services we provide to our underserved patients at our Community Health Clinics and state-of-the-art mobile medicine program, Health on Wheels, to our Resource Center where we empower patients and members of the community to connect with resources to help them build healthy and full lives.

WHAT YOU'LL DO:

Patient Service Center Representative serves as the initial point of contact for Elica Health Centers (EHC) patients, partners and vendors. As part of the Patient Service Center, your primary role is to provide excellent customer service to patients assisting them with scheduling appointments, updating patient demographics and insurance information, verifying health plan eligibility, and taking messages to deliver to appropriate internal staff.

BENEFITS:

Elica is proud to offer an exciting benefits package to qualifying full-time employees which can support your health, your family, and help you plan for the future.

• 403B retirement savings account with up to 4% employer matching contribution and 100% immediate vesting.
• Healthcare: Medical (Kaiser or Western Health Advantage Options), Dental, Vision - Individual and family plans available
• Company funded Health Reimbursement Arrangement (HRA) to help pay for out-of-pocket costs related to medical coverage
• FSA Plans: 2 options for Flexible Spending Accounts - Health Care FSA and Dependent Care FSA
• Company paid basic Life and AD&D Insurance. (supplemental life and AD&D options available)
• Optional Critical Illness, Accident, ID Theft Protection and Pet insurance potions
• Accrued paid time off and paid holidays.
• Employee Assistance Plan with five (5) free counseling visits, financial services, legal services, and a plethora of online resources.
• Tuition Reimbursement program and CME/CEU program.

Learn more about Elica’s services and mission at our website or check us out on Facebook.

Requirements

WHAT ARE WE LOOKING FOR?

The successful candidate will be willing and able to:

• Bilingual Spanish, Russian, Farsi Preferred
• Handling outbound and inbound calls from patients, other medical offices, patient family members and hospitals.
• Registering new patients.
• Scheduling patient appointments via inbound and outbound calling efforts.
• Working assign tasks in clinical inbox.
• Taking complete and accurate messages and delivering them to appropriate internal staff.
• Transferring patient calls with complex inquiries to appropriate staff.
• Documenting patient complaints.
• Other duties as assigned.

The successful candidate has:

• High school diploma or GED required.
• General education degree from an accredited institution preferred.
• Experience with Electronic Health Records (EHR) software, preferably EPIC.
• Experience working in a call center environment.
• Healthcare terminology knowledge.
• Knowledge and experience working in a clinic front office setting with customer service including dealing with the public.
• Understanding of health insurance including Medicare and Medi-cal.
• Excellent computer skills, preferably with Windows.

Additional Requirements:

• Must have a current and valid California driver’s license and the ability to provide proof of personal auto insurance on the vehicle driven during working hours.
• If selected for an employment opportunity with Elica Health Centers, external hires must provide proof of immunizations (Hepatitis B, MMR, Varicella & Tetanus), tuberculosis clearance, and proof of COVID-19 vaccination status* prior to their scheduled start date. Please be advised that this position is subject to criminal background investigation and drug screen.

Physical Requirements and Work Environment:

The work environment is characteristic of normal office conditions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to handle or lift. The employee is occasionally required to stand; walk; and reach with hands and arms. The employee must occasion