Full-time 1st Shift Specialty Pharmacy - Training Coordinator - Pharmacy, Health and Wellness Operations - Tech

Position Summary...

What you'll do...

Walmart Specialty Pharmacy is a one-off business unit within Walmart; specialized in the delivery of low/limited distributed pharmaceuticals to patients throughout the United States and Puerto Rico. Unlike a traditional or retail pharmacy, Specialty Pharmacy manages and distributes life sustaining medicines to patients with extremely challenging illnesses. We are predominately a patient contact center but also operate a fully functional pharmacy with an entire team of pharmacy professionals. While we are not patient facing, we are fully engaged with our customers, patients, and medical practitioners throughout the country. 

We are hiring for a full-time 1st Shift Training Coordinator for Specialty Pharmacy in Orlando, Florida. This position is not remote and requires working onsite. The work schedule will be Monday through Friday between the hours of 8am to 5pm (based on business needs).

Job Duties Include:

• Provides support for associate training in Pharmacy and Health and Wellness areas by coordinating and facilitating certification courses (for example, Pharmacy Technician University); coordinating Computer Based Learning courses for associates; and preparing, reviewing, analyzing, and monitoring reports, logs, and forms (for example, training participation, process reports, compliance adherence, and standard operating procedure documentation).

• Trains associates in Pharmacy and Health and Wellness areas by providing instruction on the proper preparation, operation, and troubleshooting of machinery; distributing training materials; providing feedback and responding to questions on equipment operation; and following up with associates to ensure completion of training.

• Develops training programs and materials in Pharmacy and Health and Wellness areas by conducting training needs analysis; identifying and developing training content and materials; adapting existing training content and materials; and evaluating training effectiveness.

• Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.

• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.

• Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.

​Minimum Qualifications:

• Holds an active/valid national certification certificate issued by Pharmacy Technician Certification Board (PTCE) or National Health career Association (ExCPT)

• 1 year experience in a pharmacy environment (for example, central fill, specialty, retail, mail order) OR 1 years’ experience training other associates/employees.

Preferred Experience:

• At least one year of experience in coaching and training in a call center environment

• Experience facilitating training in a gr