ADMINISTRATIVE SUPPORT SPECIALIST

$20.62 - $25.79

Job Title: Administrative Support Specialist - DHS
Department: Department of Human Services
Reports To: Support Supervisor
FLSA Status: Non-Exempt
Driving Classification: Marginal
Management: Non-Supervisory Responsibility
Pay Grade: Level 8 - $20.02

Mesa County Department of Human Services is a forward-thinking agency that has over 300 employees serving the needs of nearly 40,000 residents. From the Colorado National Monument to the thriving agricultural lands and city centers, Mesa County contains a diverse, natural landscape that provides many outdoor activities and adventures. As individuals and an organization, we value and respect humanity, honesty, balance, inclusion and teamwork. We provide a level of flexibility for staff to be able to accommodate their lives outside of the office environment. We value family and the relationships that make our lives rewarding.

Our Mission:  

The Mission of the Mesa County Department of Human Services is to help individuals and families achieve safety, stabilization and opportunity for meaningful employment.  

Our Values:  

Mesa County Department of Human Services values represent our behavioral anchors for how we conduct ourselves. Simply stated, we value Humanity, Balance, Honesty, Inclusion and Teamwork  

JOB SUMMARY:

Provides support to the Community Services Campus and DHS staff using discretion, confidentiality and professionalism. Provides frontline customer service to visitors, clients and staff.  Provides complex administrative and clerical work, including but not limited to:  scheduling clients in the Economic Assistance division Queue database, assisting the public by listening to inquiries and complaints, making suggestions, redirecting clients to community resources and completing special projects as assigned. Oversees the administrative operation of the Department.  Protects client’s personal identification and information.  Uses independent judgment, initiative and discretion in performing clerical and administrative work of a complex nature with attention to detail, strong customer service skills, excellent teamwork and the ability to multi-task.  High level of personal responsibility for EBT, Bus Pass. and Gas card inventory. Performs clerical support and reception responsibilities for the Human Services Department and its respective Divisions located at the Workforce Center, Child Welfare area and Economic Assistance lobbies. Rotates to provide coverage and assistance in all areas of the Department.  Interacts with the public, in person and on the phone, to respond to inquiries, receive complaints and resolve problems. 

ESSENTIAL JOB FUNCTIONS:

(The following duty statements are illustrative of the essential functions of the job and do not include other non-essential or marginal duties that may be required. Mesa County reserves the right to modify or change the duties or essential functions of this job at any time.  All responsibilities may not be performed by all incumbents.)

Communicate and conduct daily administrative support in a professional, clear and detail-oriented manner.

Greets and directs incoming clients and visitors, furnishes applications and forms for their completion.

Maintains supplies, client packets, and community information for client and staff use.  Answers and directs calls coming into the Department and CSB campus.  Prepares incoming mail for internal distribution and outgoing correspondence.

Stays aware of potential safety issues in the lobbies and relays possible adverse issues to the Safety Manager or law enforcement as needed. Uses de-escalation techniques to deal with escalated clientele while providing courteous and professional customer service.

Issues EBT cards for cash and food benefits. 

Interacts with clients to ensure and verify accurate and updated confidential information.  Enters information into the EBT Edge system in compliance with State and County rules and procedures. 

Is responsible for individual EBT card inventory ensuring all EBT cards are accounted for daily.  Prepares daily letters and forms for EBT reconciliation.

Issues bus passes and gas cards (with cash value) in compliance with State and County rules and procedures.

Responsible for maintaining individual inventory of cards and ensuring all cards are accounted for. 

Handles identification, confidential and/or sensitive information requiring use of discretion. 

Verifies client information in the State system when applicable and provides statistical information as requested by the State.

 

Obtains and maintains knowledge of all State and County programs. Maintains knowledge of state systems including but not limited to: EBT Edg