Surgi-Care Field Service Representative (Western Massachusetts)

Job Description:

At Enovis™ we pay attention to the details. We embrace collaboration with our partners and patients, and take pride in the pursuit of scientific excellence — with the goal of transforming medical technology as we know it.

Because that’s how we change the lives of patients for the better. And that’s how we create better together. Why work at Enovis? See for yourself.  

As a key member of the Field Services Team, you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and creating better patient outcomes.

Job Title:
Field Service Representative

Reports To:

Field Service Team Lead

Location:
Western Massachusetts

Business Unit: 

Field Services - Bracing & Supports (Surgi-Care)

Role Summary:
Are you passionate about patient care and helping people live active lives? We are seeking a dedicated and talented individual with a passion for patient care in an orthopedic setting and background in Durable Medical Equipment to join the Surgi-Care Branch of Enovis as a Field Service Representative in Western Massachusetts. Ideal candidates will be located in the Northampton, Amherst, or Greenfield areas.

This is an incredible opportunity to work in a fast-moving, patient-focused setting amongst extraordinarily talented professionals dedicated to making life-changing innovation possible in orthopedics and beyond with brands such as DonJoy, Aircast, ProCare and Exos.

Key Responsibilities:

The following are the primary duties and responsibilities of this role. Other related duties may be assigned to meet the business need. 

• Responsible for application, education, and appropriate use/care of orthopedic soft goods, functional bracing, and bone growth stimulators, and all other Enovis products prescribed by HCPs.
• Provides routine customer service to patients, physicians, physician assistants, and other clinical staff.
• Performs inventory management and participates in required audits.
• Delivers and performs set-up of equipment in patient’s residence in accordance with the prescribing physician’s order.
• Verifies patient benefits using automation tools, including pre-authorization and/or upfront collection of patient responsibility.
• Serves as a liaison between the customer, Enovis, and the Sales Team. 
• Adheres to all Enovis Compliance and Ethics Programs, OIG, government healthcare regulations, regulatory policies and procedures set forth by clinic/hospital, and HIPAA in accordance with government agency requirements.

Minimum Basic Qualifications:

• A passion for providing excellent care to HCPs and patients, along with a strong desire to be part of a team dedicated to achieving extraordinary patient results.
• Minimum of 1 year of experience with direct patient care, preferably in an orthopedic, physical therapy or athletic training environment, or related experience. 
• General working knowledge of customer service-related practices.
• High School Diploma or GED.
• Must satisfy third-party credentialing/screening requirements to gain access to hospital accounts.
• Must possess a valid Driver’s License and current automobile insurance.
• In-home equipment delivery and set up are requirements of this position and candidates should be aware of, as well as comfortable with, this requirement.

Desired Qualifications:

• Clinical rotation or internship.
• Previous experience or successful completion of factory training for home medical equipment (HME).
• Holds and maintains applicable professional credentials, such as active Athletic Training licensure, Board of Certification (BOC), American Board for Certification (ABC) Certified Fitter-orthotics (CFo), Physical Therapy Certification (PTA), or related.
• Working knowledge of Durable Medical Equipment (DME) and orthotic products.

Currently, Enovis does not provide sponsorship for employment visas (e.g., H-1B) and will not offer such sponsorship in the future. Applicants must already have full-time work authorization in the United States, both now and in the future, without requiring sponsorship.

Work Environment | Physical Demands:

• Provides patient care in physician’s off