Manager, People Services Generalist

Position Summary...

Walmart’s Enterprise Business Services (EBS) is a powerhouse of seven exceptional teams delivering world-class technology solutions and services making a profound impact at every level of Walmart. As a key part of Walmart Global Tech, our teams set the bar for operational excellence and leverage emerging technology to support millions of customers, associates, and stakeholders worldwide. Joining EBS means embarking on a journey of limitless growth, relentless innovation, and the chance to set new industry standards that shape the future of Walmart.

What you'll do...

Join a great team within Employment Services!

We are looking for someone who is:

• Adaptable: Ready and willing to embrace change with a positive attitude.
• Multitasking Maestro: Skilled at juggling multiple projects effortlessly.
• Detail-Oriented: Possesses a keen eye for detail to ensure high-quality outcomes.
• Process Improvement Enthusiast: Continuously seeking ways to enhance and streamline processes
• Flexible: Be ready to join a dynamic and growing organization, demonstrating the ability to adapt and contribute wherever needed.

Data Management
Requires knowledge of
Understanding of user data consumption data needs and business implications Master data data hierarchies and connections to transactional data Business technical process and operational data architecture standards definitions and repositories Regulatory and ethical requirements and policies around data privacy security storage retention and documentation
To implement data management solutions and manage metadata environment Leads changes and revisions to data data sources and data hierarchies within assigned guidelines Queries reports and analyzes metadata to ensure consistency across platforms for example ensuring that the reason for the termination of an associate updated in the system reflects in all upstream and downstream systems to ensure claims are processed seamlessly

Operational Excellence
Requires knowledge of
Organizational processes Operating requirements Root cause analysis techniques Department workflows Standard operating procedures and service standards
To assess situations based on an awareness of the cases and operating issues of related to them Explains operational functions and key functional roles of an assigned department or unit Identifies root causes for cases using standard operating procedure information Works to resolve cases within servic elevel agreements ensuring accountability for all metrics measures related to volume quality accuracy turn around and customer satisfaction Collaborates with cross functional teams to integrate operating functions ensuring seamless operations for example resolving integration errors warnings or reassigning to appropriate teams for resolution Follows regulatory processes and procedures for the for handling of cases Seeks and analyzes situations or conditions with potential regulatory implications

Continuous Improvement
Requires knowledge of
Process automation improvement methodologies for example Kaizen Six Sigma Business processes Technology and tools
To define the critical workflows for executing key processes Identifies process problems that limit performance Focuses on the most significant problems to maximize efficiency gains Measures standardized operations Finds inefficiencies caused by systems tools and processes and works with partners to standardize operations and activities Helps generate innovative ideas to meet requirements and increase productivity Implements methods for improving and establishing controls for critical processes for example improving the termination process to consistently protect the company's inte