ServiceNow Business Process

Overview

Analyze user needs to determine functional requirements and define problems and develop plans and requirements in the subject matter area for moderately complex to complex systems related to information systems architecture, networking; telecommunications, automation, communications protocols, risk management/electronic analysis, software, lifecycle management, software development methodologies, and modeling and simulation. Perform functional allocation to identify required tasks and their interrelationships. Identify resources required for each task. Possess requisite knowledge and expertise so recognized in the professional community that the government is able to qualify the individual as an expert in the field for an actual task order. Demonstrate exceptional oral and written communication skills. Commensurate experience in IT and in new and related older technology that directly relates to the required area of expertise.

Responsibilities

• Consult on best practices, assess, and provide recommendations on process optimization, module design, user stories, testing
• Design and Implement modules as requested by NTESS within ServiceNow, for example Virtual Agent and Chat Bot
• Provide recommendations on optimizing the Service Desk and Employee Center
• Develop workflows within the ServiceNow Modules to ensure integration with ITIL and KCS processes
• Provide guidance for training employees on the uses of ServiceNow
• Attend Implementation meetings
• Provide guidance on the application of ServiceNow best practices
• Provide guidance and documentation on configurability of ServiceNow
• Review and assist with converting operational reporting into the ServiceNow module

Qualifications

• Education/Experience
  • 5 years experience in ServiceNow consulting, business process consulting or implementation consulting
  • Bachelors Degree in a related field or five (5) additional related experience
• Must be a US Citizenship
• Ability to obtain and maintain a U.S. Department of Energy security clearance

Required Skills (List Most important to least)

• Proven experience leading workshops, gathering requriements and interpreting requirements into actionable plans (development stories, project tasks, etc.).

About Us: 

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2024.

 

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.