Office Services Specialist (Offender Management Services): VADOC Headquarters #01052

Title: Office Services Specialist (Offender Management Services): VADOC Headquarters #01052

State Role Title: Admin and Office Spec II

Hiring Range: $34,417.00 - $45,864.00

Pay Band: 2

Agency: Dept of Corr - Central Admin

Location: DOC Headquarters

Agency Website: www.vadoc.virginia.gov

Recruitment Type: General Public - G

Job Duties

Provides daily coverage as the court and legal receptionist. Responds to high volume of telephone calls from offender family members, institutional, jail personnel, and other agencies in a professional manner. Efficiently and politely responds to telephone inquiries pertaining to time computation. Properly screen calls and assist where applicable or refer to the appropriate parties. Ensure that accurate information is disseminated with sensitivity for the caller’s needs. Expeditiously relay concise messages.

Minimum Qualifications

High school diploma or equivalent. Working skills in operating automated equipment. Demonstrated knowledge of offender- based practices. Basic mathematics and calculation skills. Experience in a high volume and fast-paced environment with prior multi- line phone experience. Basic knowledge of the Code of Virginia as it pertains to criminal sentencing. Ability to work independently, analyze, and resolve problems with general guidance from supervision. Ability to adapt to changes in procedures, priorities and the automated system. Establish and maintain effective working relationships inside and outside the work unit. Ability to comprehend and interpret complex laws, legal documents and policies. Demonstrated ability to communicate effectively orally and in writing.

Additional Considerations

Experience in a field related to criminal justice, especially in criminal procedures and records processes may substitute.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

If selected as a finalist with the VADOC, candidates can expect the following:

Background Investigation Requirements: All applicants are subject to a background investigation. Investigations may include fingerprint checks (State Police, FBI); local agency checks; employment verification; verification of education (relevant to employment); credit checks; and other checks based on the position.

Drug Testing Requirements: Applicants applying to a designated safety sensitive position are subject to a pre-employment drug screen. Marijuana use is prohibited for positions that require possession of a firearm or a Commercial Driver’s License in the performance of official duties such as Corrections Officers, Probation Officers, Tractor Trailer Drivers and others.

Application Requirements: Application and/or résumé for this position are only accepted electronically through the Commonwealth of Virginia’s Electronic Recruitment System. All applications should be submitted by 11:55pm on the closing date for the position. Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. The decision to interview an applicant is based solely on the information received for this position from the electronic application and/or résumé.

Layoff Preferences: Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of VA employees only) MUST attach these forms when submitting their state application and/or résumé.

VADOC is an EEO employer and is committed to supporting workforce diversity, equitable opportunities and inclusivity. Reasonable accommodations are available upon request.

VADOC values our Veterans and encourages all to apply and receive preference in the hiring process. AmeriCorps, Peace Corps, and other nation service alumni are also encouraged to apply. Click here for more information: Virginia Values Veterans (V3) Program - Virginia Department of Veterans Services.

Contact Information

Name: Human Resources

Phone: 804-357-3445

Email: EMAILED APPLICATIONS/RÉSUMÉS / WILL NOT BE ACCEPTED FOR THIS POSITION

 

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