Senior Manager, Client Service

Senior Manager, Client Service

Let’s be unstoppable together!

Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behavior, and drive growth—powered by six decades of expertise and an expansive, high-quality data set.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.  We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work.  Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at www.circana.com. 

What will you be doing?

• Serve as the primary client contact for service-related requests and issues

• Manage end-to-end content delivery with a focus on quality and client satisfaction

• Coordinate and execute ongoing and ad hoc analytics requests

• Partner closely with clients to deliver reports and presentations that support both strategic and tactical needs

• Use data and analytics to support client teams across sales, category management, and brand and trade marketing

• Support revenue growth through high-quality service delivery and data accuracy

• Identify opportunities to expand Circana services within client accounts

• Build and maintain strong, collaborative relationships with internal teams and external stakeholders

• Work effectively with virtual and diverse teams, including the Global Operations Center (GOC)

• Communicate clearly and synthesize information across both written and verbal formats

• Apply strong project management and process discipline to manage priorities and deliverables

• Demonstrate sound judgment and resilience when navigating business challenges

• Engage clients in a consultative, service-focused manner to solve problems and manage deliverables

• Continuously look for ways to improve processes and introduce more efficient ways of working

• Define and track key metrics to monitor quality and performance

• Learn and use required tools and systems, including MS Excel

• Escalate issues appropriately to the right stakeholders

• Maintain administrative accuracy by tracking time and expenses, following corporate policies, and meeting internal deadlines

Requirements

• CPG experience is a plus
• Ability to translate data and analysis into clear, relevant insights
• Strong multitasking skills with the ability to manage multiple priorities
• Experience working with data and analytics
• Strong written and verbal communication skills
• Proven problem-solving ability
• Strong project management and process skills
• Ability to engage clients in a consultative, solutions-oriented manner
• Bachelor’s degree preferred

Circana Behaviors

Beyond technical skills, experience, and role-specific attributes, these shared behaviors are fundamental to our culture and success. We seek individuals who consistently demonstrate and champion these behaviors in their daily work:

• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
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