Business Ops Analyst

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Operations Business Analyst is a technical resource supporting several of our Large Market Accounts.  As a member of the dynamic Business Analyst Team, the Business Analyst is a subject matter expert in Analytics and Reporting (BI), Report Training, Database Management, KPI/Metrics, Root Cause Analysis, EDI/File Management, Chart of Accounts/GL Coding, and advanced Business Rules.

The Business Analyst will be required to master our freight payment software application (Syncada) and reporting tool (Cognos).  This position will interface with internal support groups including Production, Data Exchange and Product Development to manage software application issues, service requests, troubleshooting, product enhancements and testing.  Additionally, this position will evaluate processes/procedures and manage process improvement initiatives.

The Business Analyst will play a vital role in providing world-class service and support to our Freight Payment Customers.

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

Duties & Responsibilities

• Provide technical assistance/expertise within the customer support team

• Responsible for understanding the business needs of customers to help identify issues, focus on   root cause analysis and propose solutions for resolution

• Foster collaborative, cross-functional, creative environment within Business Analyst Group

• Continuous improvement projects to reduce manual/inefficient processes

• Analyze financial metrics to determine opportunities for continuous/process improvement

• Participate in all phases of the development lifecycle; including requirements gathering, building, testing, client approval, implementation and documentation

• Manage system applications and process including file research, data content issues, EDI on-boarding, etc.

• Training of internal and external parties on processes and applications

• Maintain and distribute customer dashboards

• Report on Key Performance Indicators (KPI’s) – manage to objectives and targets set by AM

• Process analysis and improvement – Review exception rates and suggest business rule changes

• Special projects as assigned

• Execute ad-hoc report requests through reporting tool (Cognos)

• Communication with customer contacts and internal team members

Basic Qualifications

• Bachelor’s degree, or equivalent work experience

• Typically four or more years of related experience

Preferred Qualifications

• Supply Chain or Financial/Freight Payment experience a plus

• Strong technical skills, including experience working with software applications

• Proficient in Microsoft Excel, Access, PowerPoint and Word

• Data reporting and analysis experience

• Experience with large databases a plus

• Proven problem solving, root cause analysis and solution design skills

• Strong written/verbal communication and interpersonal skills

• Demonstrates composure and professionalism in high-pressure situations

• Excellent organization and prioritization abilities

• Self-starter and flexible

• Works well in team environment

• Proven customer service skills

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

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