Lead Technical Content Writer, Vice President

As the Lead Technical Writer for the Payments business in the Commercial and Investment Bank (CIB), you’ll manage a talented team producing top-quality API documentation for the next-generation B2B digital products. You‘ll help elevate the user experience of client developers by ensuring the quality, consistency, and effectiveness of all technical content.

In addition, you’ll own important initiatives, drive innovative solutions to complex problems and collaborate with cross-functional teams, including developers, product owners, content strategists and designers. As a champion of inclusive design and customer experience, you’ll contribute to the continuing success of  J.P. Morgan as a global leader in B2B payments.

Responsibilities

• Lead and mentor the team of technical writers, providing guidance on best practices and writing standards.
• Develop a comprehensive documentation strategy that aligns with the company's goals and product development cycles.
• Work with product owners and developers to understand Payments products and identify documentation requirements.
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• Review technical content (such as API docs and user guides) for new/updated features following the content guidelines and style guide.
• Conduct training sessions or workshops to promote best practices in API documentation.
• Drive for clarity of writing, consistency in presentation, and depth of detail across different products.
• Engage with designers, user researchers, information architects, project managers, platform owners and others, as needed to enhance user experience.
• Provide insights into the authoring tools, processes, and metrics for improving the efficiency and quality of the work.
• Contribute to the content guides and maintain the documentation process.

 

Requirements

• 5 or more years of experience as a technical content creator, with at least 4 as a team manager.
• A portfolio of technical content examples that demonstrate clarity of style and voice.
• Strong working knowledge of and experience documenting APIs.
• Ability to quickly learn technical concepts and understand how products work.
• Experience in software development and/or technical support of complex systems.
• Experience with tools such as Bitbucket and Jira, and methodologies, such as Agile/Scrum.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans