CRM Programming Specialist

Company Description

At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.

We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely – without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments.

We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.

Job Description

Join our Fitness and Wellbeing vertical as Programming Specialist in Chicago, IL to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting into the Manager of Marketing Solutions, your role will be integral to introducing customers to Xplor Growth (formerly Brandbot) and future products in the Growth and Operations suites. You will work closely with small, single-location businesses to some of the largest fitness brands globally.  

You'll be one of the first point of contact for existing customers who are looking to evolve their automations, understanding their operations and strategic needs, and ensuring their success in their ongoing CRM evolution. You’ll also be responsible for configuring automations, building assets, and meeting and managing delivery timelines. 

The Marketing Solutions team collaborates across multiple divisions—Customer Success, Strategy, Onboarding, and Support—making teamwork a key part of this role. Some of the other responsibilities include:

• Deliver top-tier services in the boutique fitness industry to drive customer satisfaction, product adoption, and retention. 
• Support the development of a high-touch product by automating marketing consulting at scale. 
• Efficiently implement services with accountability and a customer-first mindset. 
• Follow clear delivery procedures for Xplor customers. 
• Combine SaaS expertise with consulting knowledge to address client needs. 
• Ensure consistent, efficient work while maintaining high-quality customer service in a remote, fast-paced environment. 
• Program automated email campaigns, including setting up merge tags and creating campaign segments. 
• Draft email copy for automated campaigns aimed at achieving specific customer goals. 
• Create brand-specific landing pages and forms. 

- The average base salary pay range for this position is $60k to $70k

- May be considered for a discretionary annual bonus

Qualifications

We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

 Required qualifications for this role:

• Bachelor’s Degree or equivalent work experience. 
• 2+ years of experience in marketing automation. 
• 2+ years of experience in the fitness industry (or related). 
• 2+ years of experience in Consulting, Professional Services, or a related function. 
• Experience with marketing automation strategy and execution. 
• A passion for helping customers and a customer-first mindset. 
• Extensive experience with service deliverables, ideally within Xplor Technologies or similar platforms. 
• Expertise in implementing strategic visions and best practices. 
• Strong verbal and written communication skills with excellent client-facing abilities. 
• High ethical standards, empathy, humility, and strong listening skills. 
• Passion for fitness, health, and wellness, and alignment with Xplor’s vision. 
• A keen understanding of the latest digital marketing trends and tactics. 

At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply.

Additional Information

Our four core values that guide us from how we hire and recognize our team members to how we interact with our customers day to day:

• Make life simple
• Build for people