Technical Training Leader - Medical Device/Capital Equipment (Cambridge, MA)

Job Title

Technical Training Leader - Medical Device/Capital Equipment (Cambridge, MA)

Job Description

Technical Training Leader - Medical Device/Capital Equipment (Cambridge, MA)

You will own the strategy and operations for all technical training across ultrasound, supporting internal service teams and external biomed partners globally while being accountable for driving training effectiveness, scalability, and innovation through curriculum design, trainer development, and strategic partnerships across the business.

Your role:

• Lead the global technical training function, managing a team of trainers to deliver high-impact education programs.

• Develop and implement training strategies for new product introductions (NPIs), ensuring service readiness in alignment with commercial and R&D timelines.

• Oversee curriculum development for virtual, in-person, and blended learning experiences using the latest tools and platforms.

• Define and monitor KPIs to assess training effectiveness, learner performance, and content quality; drive continuous improvement using data insights. Establish a cross-modality technical training council to share best practices, align on strategy, and shape the future vision of technical education across Ultrasound.

• Partner with marketing, service, and customer success teams to design education offerings for biomedical customers, identifying opportunities to monetize training and expand reach. Serve as a key voice in service training strategy, aligning efforts across global markets and ensuring regional needs are met.

You’re the right fit if:

• You’ve led high-performing training teams with experience managing both people and programs in a global, matrixed organization focused on medical devices.

• You bring deep experience in curriculum design and instructional methods for technical audiences, especially field service, support engineers, and biomedical personnel.

• You are fluent in education technologies and platforms (e.g., LMS, VILT tools, content authoring software), and you know how to apply them to scale learning.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. Travel up to 15% (including globally).

• You’re confident working cross-functionally with product, service, education, and commercial teams to align technical training with broader business goals.  You think like an owner—comfortable building the vision, driving execution, and measuring impact.

How we work together:

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office-based role and will sit in Cambridge, MA.

About Philips:

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Learn more about our culture.

Philips Transparency Details:

The pay range for this position in MA is $130,000 to $208,000

The actual base pay offered may vary within the posted ranges