Medical Services Coordinator

Department/Program: ORR LTGH and ORR Mi Futuro

Reports to: Lead Medical Coordinator or Assistant Program Director

Work location: Downtown, Portland OR

FLSA status: nonexempt/hourly

• Nonviolence - being safe and doing the right thing  
• Emotional Intelligence - managing our feelings so we don’t hurt ourselves or others   
• Social Learning - respecting and sharing ideas of our teams  
• Democracy - shared decision making whenever possible  
• Open Communication - saying what we mean and not being mean when we say it  
• Social Responsibility - everyone makes a contribution to the organizational culture  
• Growth and Change - creating hope for our clients and ourselves 

Job Summary:

The Medical Services Coordinator (MSC) provides medical case management for unaccompanied children in the Morrison ORR programs. The MSC works with health professionals regarding health and safety standards for residential care licensing requirements, disease reporting requirements, immunizations for children, injury prevention for children, medication management and knowledge of community health and mental health resources for children.   

Duties and Responsibilities:

• Coordinates with primary care provider and other medical providers to ensure provision of health services for clients.
• Makes referrals to specialty providers as necessary.
• Schedules and completes paperwork for all medical appointments.
• Manages all aspects of client medication to include administering medication to clients, ordering medication refills, preparing Medication Administration Records (MARs), and purchases medically related supplies for the program as needed.
• Conducts Medication Administration training for all staff at the residential programs. Tracks completion of training and medication skills checklist, and monitors for annual renewals.
• Conducts regular reviews of MARs for compliance and works with supervisors on training and coaching for staff when errors are identified.
• Participate on the committee to conduct a root cause analysis when errors in medication administration occur.
• Conducts Medication Room Quality and Safety checks in a manner that meets Joint Commission compliance requirements.
• Coordinates implementation of communicable disease/isolation protocols, including timeframes for testing youth, symptom tracking, and movement between quarantine, isolation and medically cleared areas of the program. Works closely with healthcare provider to follow recommendations.
• Utilizes the ORR electronic health records module to enter and upload all required medical information within required timeframe.
• Maintains Medical Case Notes and communicates client medical needs to program staff.
• Works closely with Case Management team to prepare clients for discharge from the program, including ensuring that the client has met all ORR medical requirements for release. Prepares follow-up medical care plans for sponsors.
• Conducts onsite covid, pregnancy, drug testing, etc. utilizing approved over the counter test kits.  Maintains proper documentation and tracking.
• Follows significant Incident reporting protocols for any disclosures of abuse
• Coordinate with other departments and providers to educate clients on reproductive health, nutrition, and other relevant health related topics
• Coordinates insurance pre-approvals for medical services.  
• Provides transportation/supervision for youth to healthcare appointments as needed.  Stays with clients during medical/dental procedures.  Ensures questions related to the appointment are answered