Lead Reservationist-Public Transportation Department

Fort Bend County is ranked as one of the fastest growing counties in the nation.  We have capitalized on not only the creed of our location, but on the "quality of life" for our families to call home.  Our employees are the key to our success and the heartbeat of our foundation.  The diversity and inclusivity of our community is our strength and at the forefront of a workplace environment welcoming to all.  Live Here! Work Here!

Lead Reservationist

• Provides ongoing training to Reservationists.

• Observes, assists and monitors the call center to ensure that Reservationists are performing their duties and functions effectively.

• Performs technical analyses and recommends service improvements; Develops strategies for enhancement of transit service and effective utilization of manpower and equipment.

• Analyzes call volume and individual performance indications via Avaya software analytics.

• Maintains, Updates and manages the routing/optimal schedule choices activities; Accesses and analyzes operations reports and makes recommendations.

• Researches and analyzes scheduled trip requests using scheduling software.

• Develop and prepare reports using system data.

• Serves as the point of contact for agencies such as Fort Bend Seniors, Caring People, Texana and Catholic Charities.

• Responsible for tracking and maintain the Guaranteed Ride Home Program; Consults with contractor to provide this service when requests are received.

• Assists with taking reservations only during heavy call times.

• Assigns tasks, provides training, guidance and direction as needed to ensure workflow efficiency; Identifies, recommends and coordinates enrolment in training courses, seminars and other in-service programs to assist operations staff in improving work performance; Approve time-office requests, reviews and approves time sheets and employee performance appraisals as required; Investigates, prepares, and conducts counseling, disciplinary and/or termination actions as required; Recommends new hires, transfers/promotions, and salary increases; Monitors and verifies work activities to ensure compliance with established federal and state laws and regulations as well as accuracy, proper work methods, techniques and compliance with applicable standards and specifications.

• Serves as back-up to the Scheduler, as needed.

• Participates in activities and duties related to emergency management during a local state of disaster as directed by appropriate county managers.

Minimum Requirements:

• High School Diploma/GED.
• 3 years of job related experience in transit scheduling.
• Strong computer skills; strong verbal and written communication, math and/or accounting; management and supervisory skills.  Strong interpersonal skills and ability to deal effectively with the public, other employees and elected officials.
• Bilingual (English/Spanish) preferred.
• College degree preferred.

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SALARY: $22.51 Min-$33.77-Max/HOURLY

Closing Date: Upon Job Filled

 
All full-time and part-time employees are members of the Texas County District Retirement System (TCDRS). Full-time employees also enjoy a wide-range of great benefits.
 
Fort Bend County is an equal opportunity employer, committed to non-discrimination in employment on any basis including race, color, religion or creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy status (including childbirth and related medical conditions), national origin, ethnicity, citizenship status, age (40 and over), physical or mental disability, genetic information, protected military and veteran status, political affiliation or beliefs, or any other classification protected by state, federal  and local  laws, unless  such classification is a bona fide occupational qualification.
 
For more information on Fort Bend County's Title VI / Nondiscrimination Statement, visit www.fbctx.gov/comply
 
Fort Bend County is committed to providing equal opportunity and reasonable accommodations to employees with disabilities. FBC complies with the Americans with Disabilities Act and all other applicable federal, state and local laws regarding disability discrimination and accommodation.