Partner Enablement Manager (L4) - Open Connect

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

Delivering a substantial share of peak-time Internet traffic requires a close partnership with Internet Service Providers (ISPs) to maintain efficient and cost-effective content distribution. This is achieved through Open Connect, our purpose-built content delivery network dedicated to providing a seamless viewing experience for members.

The Open Connect Partnerships and Planning team collaborates closely with our global network of ISP and infrastructure partners to design and build efficient, effective, and resilient interconnection and network deployment strategies that enable the delivery of a high quality Netflix streaming experience.

As a Partner Enablement Manager on the team, you will be hands on - supporting and educating our ISP partners. You will touch on most aspects of the partner experience, including embedded Open Connect Appliance (OCA) site deployments, geolocation issues, new partner onboarding, troubleshooting OCAs and traffic patterns, and other maintenance and planning aspects of our partnership. Your overall goal will be to enable a scalable and supportive partner experience. You will also provide input and insight to internal teams, serving as an advocate for our partners, to further evolve and improve our partnership program over time.

Key Responsibilities

• Serve as the primary technical point of contact for ISP partners, addressing inquiries, providing guidance, and resolving technical requests

• Support partners throughout the full engagement lifecycle, from onboarding to ongoing monitoring and maintenance

• Collaborate with globally distributed teams, including Partner Engagement, Strategic Negotiations, Reliability Engineering, Network Engineering, Customer Service, and Workflow Automation

• Leverage partner interactions and data insights to identify opportunities for improving partner education, resources, metrics, automation, and tooling

• Contribute to the development and enhancement of internal processes and tools that drive partner success

• Act as a shared resource for partners in other regions and time zones, demonstrating flexibility and cultural awareness

Qualifications & Skills

• At least 3 years of experience in a customer-facing technical support, network engineering, or partner management role

• Strong customer-centric mindset with a commitment to delivering outstanding partner experiences

• Excellent verbal and written communication skills

• Fluent in English

• Professional working fluency in Portuguese

• Bonus: Professional working fluency in Spanish

• Solid understanding of internet technology concepts relevant to ISPs, such as routing (IGP/BGP), network and traffic management, network interconnection, server hardware/software, and data center operations

• Demonstrated ability to work collaboratively in cross-functional, multicultural environments

• Strong technical and business judgment; comfortable navigating ambiguity and solving complex problems

• High-level organizational and project management skills, with a track record of driving process improvements

• Willingness to work across time zones as needed to support global partners

• Bonus: Experience with ticketing systems such as Zendesk, JIRA, or similar platforms

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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