Senior Business Analyst, Hospitality IT Applications

 

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

 

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

 

Job Summary:

We are seeking a Senior Business Analyst to join the Hospitality IT Delivery team at Vail Resorts, where you will play a central role in driving transformational technology initiatives across our portfolio.

 

This role supports multiple lines of business, including Lodging, Transportation, Golf, Spas, and Vail Signature Clubs, working with vendor-supported applications that are critical to both guest experience and operational excellence.

 

You will partner closely with Lodging Operations, Reservations, Accounting, Revenue Optimization, and IT to deliver application upgrades, new functionality, and system enhancements that create measurable business value.

 

The ideal candidate brings balanced strength across business analysis, technical analysis, and quality assurance, and can move seamlessly between facilitating executive-level requirements discussions and troubleshooting live operational issues. You provide thought leadership, not just delivery support, by challenging assumptions, guiding solution design, and holding vendor partners accountable for outcomes.

 

Job Specifications:

• Starting Wage: $95,630.58 - $130,196.05 + annual bonus  

• Employment Type: Year Round  

• Shift Type: Full Time hours available 

• Minimum Age: At least 18 years of age  

• Housing Availability: No 

 

Job Responsibilities:

Ownership & Delivery

• Take full end-to-end ownership of BA workstreams across enterprise transformation initiatives, from discovery through to implementation
• Proactively identify gaps, risks and dependencies
• Operate effectively in ambiguous environments while managing competing priorities across multiple concurrent projects
• Produce high-quality artifacts including BRDs, process maps, data flow diagrams, gap analysis, user stories, test scenarios, and traceability matrices
• Contribute to team standards, documentation practices and continuous improvement of delivery processes

Stakeholder Engagement

• Build relationships with business stakeholders and operational teams across the organization
• Bridge between technical and non-technical stakeholders, translating clearly in both directions
• Facilitate workshops, requirements sessions, solutioning discussions, ensuring outcomes align with enterprise strategy
• Advocate for inclusive design, ensuring solutions consider a broad range of users and operational contexts

Vendor Management:

• Review vendor documentation, solution designs, and delivery plans with a critical lens
• Maintain working knowledge of vendor product roadmaps and proactively surface implications for the organization.
• Act as the primary liaison between internal stakeholders and external vendors

Technical Expertise:

• Understand data flows, system dependencies and integrations across the enterprise
• Develop and maintain working expertise across the hospitality technology stack; lead technical conversations, access feasibility, and identify architectural and integration risk
• Ensure solutions meet all applicable compliance requirements, including SOX and PCI
• Lead and support QA activities, including test design, execution, and UAT coordination
• Identify technical debt, architectural risks and scope creep early