Retail Team Lead

What you'll bring to the team

Qualifications & Experience

🌟 Join Our Team as a Retail Shift Lead at Merlin Entertainments! 🌟

 

Collective Goal:

Ensure every guest we welcome enjoys a magical, memorable, world-class experience ✨, while every team member embodies our values (known as The Merlin Way) 💖.

 

Scope of Job:

As a Retail Shift Lead, you’ll assist in the day-to-day retail operations of our attraction 🎢. Your primary responsibility will be serving as the Manager-on-Duty, ensuring the efficient operation of our Admissions Department, Retail Shop, Café, and Attraction. You’ll play a vital role in developing our front-line staff to deliver world-class customer service every day! 🌈

 

✨ Essential Functions: 

Manager on Duty:

• Oversee smooth operations across all departments, including Admissions, Food & Beverage, and Retail 🎟️🍔🛍️.
• Delegate and monitor daily assignments for front-line staff, ensuring everyone shines ✨.
• Lead and motivate staff to be “guest obsessed” and deliver exemplary customer service 🌟.
• Uphold all health and safety policies, ensuring compliance across teams 🚦.
• Manage queues and guest flow in the busiest areas safely and efficiently 🚶‍♂️🚶‍♀️.
• Address guest issues and concerns by effectively communicating with relevant departments 🗣️.

Coordinate Training:

• Organize Host training on ride safety, food safety, profit protection, and retail standards 📚.
• Empower team members to deliver outstanding customer service, including guest recovery when needed 🌈.
• Evaluate workforce performance, providing coaching or escalation as needed 🏆.

Support Retail:

• When not duty managing, assist with training, stocking, inventory controls, employee engagement, and scheduling 🛠️.
• Other duties as assigned.

💼 Health & Safety:

Employees are responsible for their safety, their colleagues', and guests' well-being 🚨. Follow safe working procedures and report any incidents to your line manager for investigation.

 

📚 Education and Experience:

• High school diploma or GED preferred 🎓.
• Required: Prior leadership in customer service experience and proficiency in guest interactions 💬.
• Experience and passion for entertaining children and families 🎠.
• Ability to train others effectively and lead a team with a fun, outgoing approach 🎉.
• Excellent communication and motivational skills are a must 💪.
• Must thrive in a fast-paced, multi-tasking environment and be willing to work weekends, evenings, and holidays as needed ⏰.

🌍 Work Environment:

Work may be performed indoors or outdoors with varying temperatures and floor surfaces ☀️❄️.

Benefits

🎉 Benefits of Joining Merlin Entertainments! 🎉

 

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions! 🎡🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!💼 401(k) Program: Save for the future with company matching contributions.📚 Tuition Reimbursement Programs: Get support for further education and career growth.🚀 Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Pay Range

USD $15.00/Hr.