Senior Associate Director, People Management & Client Delivery (Gagen MacDonald)

About Gagen MacDonald 

Gagen MacDonald is a wholly-owned subsidiary of APCO. 

For more than 25 years, Gagen MacDonald has partnered with some of the world’s largest, most complex, and most admired companies to navigate the human struggle of change. We transform companies by changing the employee experience through culture, communication, leadership, and design. 

We are a people-focused consulting firm, and our passion is improving the employee experience — for everyone. We work with companies to create clarity from chaos by uniting employees around a single vision so they can achieve results and realize their future. 

We are always seeking to meet curious, catalytic learners who are excited by the unknown and passionate about the role large companies can play in shaping a better world. 

About the Role 

We are seeking a Senior Associate Director, People Management & Client Delivery to develop and implement strategic communications programs that deliver business results. This is a role for someone who has passion for leading communication strategies that rally employees behind a shared purpose. 

You will be part of a  collaborative team that supports clients from the corporate office to the frontline, leveraging an organization’s brand, culture, vision and history to motivate and align employees to accomplish their business objectives. 

The job can be based from one of the APCO U.S. offices or a home office and it requires some travel to client sites and company meetings. 

What You'll Do 

Join us and make a positive impact with some of the world's most admired brands using your expertise in internal communications, change management, employee engagement, mergers & acquisitions (M&A), business transformation and other types of large-scale organizational change. 

You'll make an impact with our clients by  

• Developing and leading client solutions and deliverables that meet highly complex project and client needs and result in successful and measurable strategy execution. 
• Leading project and/or account management activities to ensure execution on client requirements, managing teams on multiple projects and/or multi-disciplinary workstreams for  projects of high complexity, size, and/or scale.
• Ensuring all work product outputs and deliverables adhere to Gagen MacDonald quality standards. 
• Building, managing, and developing client teams and individuals by coaching and mentoring to grow technical expertise and interpersonal skills in their day-to-day work.  
• Anticipating, managing, and resolving client issues and/or conflict resulting in mutually satisfying client and firm needs. 
• Using your deep knowledge and mastery of technical skills to be regarded as an expert in your discipline by the client and your colleagues. 

You'll make an impact with our teams by  

• Leading the performance and development of team members by inspiring and empowering them to deliver great results. 
• Providing career coaching and long-term professional development opportunities. 
• Serving as a senior leader on one of our consulting teams, contributing to the team's overall success and providing strategic counsel to the team lead. 

You'll make an impact at the firm by 

• Participating in business expansion, along with other leaders at the firm, by recognizing new opportunities within existing accounts; and developing new  relationships with focus on Gagen's capabilities and expertise.
• Cultivating, expanding, and maintaining professional working relationships with clients, prospects, and industry leaders to identify business opportunities and ensure client satisfaction through regular relationship-building activities. 
• Contributing to the firm's growth by generating new business and leading the development of proposals and RFP responses for multi-disciplinary engagements with new clients. 
• Leveraging knowledge, market/industry insight, and experiences to enhance and evolve our thought leadership strategy and content as well as oversee and lead case study development, and review and/or author out blogs and white papers. 

Company Values 

Core Value: Our cause is our client’s success 

Supporting values:  

• We act with integrity, humility and kindness in everything we do.  
• We are inspired by courage, passion and a sense of fun.  
• We celebrate individuals and their contributions to the vitality of our firm.  
• We build our community upon inclusive and collaborative teams, sustained through individual accountability. 

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