Hospitality Associate
University System of New HampshireAbout the role
The Hospitality Associate position is responsible for supporting food and beverage production, presentation, and guest service operations within Hospitality Services. This role prepares and presents menu offerings in accordance with standardized recipes and cycle menus while operating kitchen, service, and point-of-sale equipment as assigned. The Hospitality Associate maintains cleanliness, sanitation, and safety standards in all assigned work areas and contributes to a positive guest experience through efficient service and operational support.
This position supports daily operations by monitoring product quality, assisting with guest flow, maintaining operational records, and addressing routine operational concerns. The Hospitality Associate also participates in training and supporting student employees and team members while fostering a respectful, collaborative, and inclusive workplace environment aligned with UNH Hospitality Services standards. This is considered an essential staff position and may require reporting during weather or other emergency conditions.
Duties/Responsibilities
Food & Beverage Service Operations (35%)
Prepare, present, and serve food and beverage offerings according to standardized recipes and cycle menus
Operate kitchen equipment, service equipment, and point-of-sale systems as assigned
Maintain proper product presentation, portioning, temperature, and service standards
Support efficient guest flow and overall operational effectiveness
Guest Experience & Quality Control (20%)
Provide superior guest service in designated dining and service areas
Monitor product quality including appearance, temperature, patron counts, and sanitation standards
Communicate customer feedback, suggestions, and operational concerns to supervisors
Assist in resolving operational issues while maintaining a professional appearance and demeanor
Sanitation, Safety & Compliance (20%)
Maintain cleanliness and sanitation of kitchen, service, and dining equipment and work areas
Comply with state and local health codes, food safety regulations, and Hospitality Services standards
Identify, report, and correct sub-standard safety and sanitation practices
Wear and utilize required personal protective equipment (PPE) as necessary
Maintain and launder departmental uniforms in accordance with the Hospitality Handbook
Training & Team Support (15%)
Participate in onboarding, orientation, and training of team members and student employees
Assist and direct student co-workers in daily operations
Promote a respectful, collaborative, and positive team environment
Work effectively with diverse teams in alignment with the UNH Hospitality Handbook
Records, Flexibility & Additional Duties (10%)
Maintain required records including patron counts, temperatures, food waste, and discarded product logs
Report equipment malfunctions and operational concerns to supervisors
Maintain flexibility to support changing operational needs, including temporary schedule or work area adjustments
Support departmental operations during nights, weekends, emergencies, or high-volume service periods
Perform other duties as assigned
Requirements
Minimum Acceptable Education & Experience:
Minimum of 1 year experience in food service, hospitality, retail dining, or related service environment
Equivalent combination of education and experience may be considered
Required Licenses & Certifications:
ServSafe Certification (or ability to obtain within required timeframe)
Knowledge, Skills & Abilities:
Knowledge of food service techniques, sanitation, and food safety standards
Ability to provide excellent guest service in a fast-paced environment
Strong ability to multitask and self-prioritize
Ability to operate kitchen, service, and point-of-sale equipment
Effective communication and teamwork skills
Ability to work respectfully with diverse teams including student employees
Ability to identify and address routine operational issues
Ability to work flexible schedules including nights and weekends
Strong attention to cleanliness, safety, and operational standards
Other Requirements:
Ability to perform phys
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