Client Service Support Specialist

Purpose Of Role:

Under supervision of the Team Supervisor or the Manager, the Client Service Specialist provides direct client service support to internal clients, investment managers and central support teams to ensure timely and error free-processing and facilitate the resolution of problems related to complex events.

Responsibilities:

PRINCIPAL TASKS

• Establish and maintain an effective collaboration with the offshore Client Service and Business Partners Site.
• Provide inquiry and operational support to internal and external clients on complex, high-risk asset-servicing functions.

REPORTING AND RECONCILIATION

• Prepare reporting for client purpose e.g. KPI, Board Packs, Activity Sheets, payment requests, expense calculations and review.
• Perform operational tasks, including transaction and data reconciliation, and client reporting.
• Track and conduct research using internal and external sources to respond to and resolve complex inquiries and issues.
• Liaise with operations teams to solve processing problems. Identify the need for issue escalation.

COMMUNICATION & RELATIONSHIPS

• Maintain accurate records of research, follow-ups and client interaction.
• Proactively identify service issues with client-facing impact and bring them to the attention of the appropriate parties for the resolution.
• Initiate communication to the clients on complex asset-servicing matters.
• Provide timely and professional responses to all enquiries.
• Keep Team Supervisor informed as to the daily work progress and status of the requests.
• Keep Team Supervisor updated with regard to project progress.
• Establish and maintain good working relationships with relevant colleagues in service support departments and contacts in the Donor Sites.
• Maintain standards of personal and professional performance/behavior.

ORGANISATION

• Demonstrate good time organizational skills in order to meet deadlines relating to projects and daily work.
• Adhere to clean desk policy and thorough record keeping.

What we value

These skills will help you succeed in this role:

• Strong knowledge of asset-servicing and global custody operational processes and systems.
• Excellent written and verbal communication skills.
• Ability to deal with global operating parties in an efficient manner, considering cultural differences.
• Numeracy/literacy skills.
• PC literate and competent in use of spreadsheets and word processing. Good technical skills in using MS Office.
• Very good English required.
• Analytical mindset – competent in problem solving.
• Strong organizational and communications skills as well as team orientation.
• Ability to operate under pressure with time-sensitive deadlines.
• French skills (writing + speaking) – for French Teams only

Education & Experience

• Higher education (or student) with an economic or other profile with experience in general accounting, or accounting and administration of investment funds
• Previous experience in fund administration preferred but not essential.

We Offer:

• Permanent contract from day one
• Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)
• Gold Medical Package for employees and their families (partner and children)
• Premium life insurance package and private pension plan
• Wide range of soft skills training, technical workshops, language classes and development programs
• Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice
• Variety of well-being programs

About State Street

What we do.

State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow.

We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full p