Senior Product Designer

It's a new day with a new opportunity at 8am! 

About the role:

As a Senior Product Designer, you'll independently drive and elevate the UX for critical and strategic features, often across multiple product areas or complex initiatives. You'll collaborate cross-functionally to proactively identify systemic problems, define visionary solutions, and deliver user-centered design strategies that drive significant, measurable business and user impact. You'll also mentor and guide less experienced designers.

You'll play a pivotal role in shaping and optimizing the end-to-end user experience within our products, often influencing product strategy. You'll expertly craft intuitive and scalable user flows, design highly functional and elegant interfaces, and establish consistent design patterns across all product touchpoints. You'll demonstrate a deeply proven ability to conceive, shape, and deploy highly impactful user experiences across entire product features, end-to-end journeys, and often, new product initiatives.

You'll lead collaboration with Product Managers, Engineers, User Researchers, Content Designers, and Key Stakeholders. You'll translate complex user insights and ambiguous product requirements into innovative, efficient, and effective design solutions that not only align with user needs and business goals but also anticipate future needs and drive product evolution. You'll also be expected to influence cross-functional partners and advocate for design excellence at all stages.

About us:

At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters.

Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!

What you'll do:

Drive Product-Led Growth & Strategic Impact

• Independently translate complex product and business objectives into innovative, user-centered design strategies that significantly accelerate product-led growth across key metrics (e.g., activation, retention, conversion, expansion, and advocacy).
• Lead the design and optimization of experiences leveraging advanced AI and automation, identifying strategic opportunities to drive efficiency, hyper-personalization, and new forms of user value, leading to demonstrable, high-impact business outcomes.
• Proactively identify and resolve systemic design challenges impacting product adoption and key customer journeys.

Lead Cross-Functional Collaboration

• Drive and orchestrate collaboration with Product Managers, User Researchers, Content Designers, and Cross-Functional Leadership from discovery through launch and iteration of critical features and complex initiatives.
• Partner deeply with Engineering leads to define technical feasibility, solve complex implementation challenges, and ensure the highest quality execution of designs, particularly for sophisticated AI/ML integrations and automated systems.

Champion the User & Advocate for Vision

• Develop a profound, holistic understanding of user needs, motivations, and pain points across diverse and complex user segments, often through leading advanced research methodologies.
• Be a leading advocate for intuitive, accessible, and consistent user experiences, setting the standard for design quality and ensuring features, especially those incorporating AI/automation, align with long-term user and product vision.

Master Design Expertise & Systems Thinking

• Autonomously select, adapt, and invent appropriate user-centered design methods and tools to solve highly ambiguous problems (e.g., service design blueprints, complex journey mapping, system-level design patterns, leveraging and evaluating emerging AI-powered design tools).
• Significantly contribute to the evolution and governance of our design system, ensuring its scalability, robustness, and adoption across the organization, guiding its adaptation for AI-driven interfaces.
• Consistently