Senior Client Insights Analyst

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Location: We support US flexible working arrangements in the contiguous 48 states.   

At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America.  

The opportunity:  

The Senior Client Insights Data Analyst will help drive Sun Life’s multifaceted program for understanding the needs and experiences of Clients in the US employee benefits market. ​This position is part of the Client Experience & Insights team which is primarily focused on obtaining and analyzing Client feedback mainly via surveys and on occasion via other research methods such as focus groups, interviews, journey mapping etc.

The ideal candidate will have a mix of experience and skills regarding online Client community management, market research, and Client insights in addition to other relevant or transferable skills and experience.

How you will contribute: 

Primary responsibility: Manage all major aspects of our award-winning Broker & Employer Voices Client communities:

• Community member recruitment, engagement and incentives

• Research design and execution

• Analyze and summarize research results for stakeholders

• Internal stakeholder engagement

• Vendor relationship

Additional responsibilities and opportunities include:

• Managing ongoing relationship tracking Client experience surveys and event-based Client experience surveys.  This includes:

• Research design & methodology

• Sampling criteria

• Questionnaire development

• Fielding & collection of survey responses

• Stakeholder engagement throughout the research life cycle

• Helping drive a deeper understanding of our Clients by:

• Analyzing both internal Sun Life data and survey response data to develop clear and actionable insights.

• Working with teams across Sun Life to help understand and utilize insights from research

• As needed, participate in a broad range of Client insight programs and projects such as:

•  In-depth interviews

• Journey mapping & Client personas

• Ad-hoc Client research and analysis

What you will bring with you: 

• Managing online Client communities (experience with Alida a plus)

• Developing and executing survey research (experience with Qualtrics a plus)

• Ability to translate data into insights, stories and recommended action items

• Strong writing and presentation skills

• Strong data analysis and visualization skills

• Solid understanding of basic statistical principles

• Well organized with the ability to effectively manage time and prioritize

• Experience with employee benefits and/or health insurance industries