Head of Retail

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol “WTFC.”

Wintrust is looking to hire a Head of Retail to support our Barrington Bank & Trust charter.

Why join us?

• An award-winning culture!  We are rated a Top Workplace by the Chicago Tribune (past 11 years) and Employee Recommended award by the Globe & Mail (past 6 years)

• Competitive pay and annual discretionary bonus eligible

• Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few

• Family-friendly work hours

• With 175+ community bank locations, we offer opportunities to grow and develop in your career

• Promote from within culture

Position Overview:

The Head of Retail is responsible for retail management oversight of multiple branches to improve our overall retail line of business performance. Guides, directs and coaches Charter Branch Managers and their respective teams to deliver best-in-class Sales & Service capabilities to drive financial results.

What You'll Do:

Sales:

• Responsible for growing/improving all components of retail sales performance as measured by the Retail Scorecard and other supporting reports.

• Specific focus on core customer household growth, loan growth, and balanced deposit growth while maintaining deposit costs aligned with business expectations.

• Establish branch specific goals.

• Work with Regional Managers / Branch Managers to develop branch plans & sales strategies to achieve growth objectives.

• Monitor sales results, provide coaching to ensure targets are achieved.

• Facilitate partnerships with all lines of business.

Service:

• Promote and foster exceptional service at every level of the team to ensure best in class customer service is being provided.

• Maintain service quality as measured by customer satisfaction surveys and net promoter score.

• Promote Wintrust and/or local brand as appropriate by establishing and enhancing the banks presence in the local community while also promoting consistent involvement at the charter level

Customer Experience/Employee Experience (CX/EX):

• Maintain our strong culture of customer experience and develop a more consistent employee experience.

Talent Management/People Management:

• Exercise human resource responsibility for personnel supervised including hiring, termination and employee issues.

• Establish performance goals, make compensation recommendations and continually coach and assess team members for capability

• Promote professional growth of employees through planned development activities and experiences for succession development

• Create an environment where employees are engaged and aligned to deliver on charter and enterprise goals

• Perform on-going assessment of retail talent to ensure employees have received training and support to meet expectations

• Manage workforce optimization levels to efficiently staff branches based on volume and increased productivity

• Determine optimal mix of roles, skill sets, and experience needed to effectively deliver sales & service and to enable career progression.

WTFC Cross-Functional Department Initiatives:

• Implement Wintrust functional departments on retail improvements.

• Work with other Wintrust lines of business on enhancing referrals

Operational Excellence:

• Ensure team members comply with all bank and regulatory policies and procedures to maintain security and mitigate preventable losses.

• Respond to audit requests and executive management reporting re