Senior Business Product Owner, Customer Communication Strategies - Evernorth - Hybrid

POSITION SUMMARY

The Agile Product Owner Senior Advisor leads large, multifunctional initiatives to enhance products and capabilities impacting Evernorth Pharmacy.  This role is responsible for defining and driving Express Scripts and Accredo Pharmacy Communications strategies and initiatives to deliver on outcomes impacting the customer experience.

This position is in-office aligned and will require the flexibility to perform onsite at a designated Cigna facility 3 days per week.

Primary Functions

• Team leader of indirect reports and initiatives
• Own the product development lifecycle of assigned product or capability areas, including status reports
• Own the customer communication strategy for experiences regarding the Accredo Pharmacy and/or Express Scripts Pharmacy journey
• Understand technology systems and customer journeys impacted by product/capability area
• Understand trends and metrics associated with product/capability area
• Translate complex business objectives into effective communication strategies and agile implementations
• Initiate new business cases via ideation/brainstorming, data analysis, financial analysis, stakeholdering
• Work collaboratively with cross-functional partners to deliver the business case via intake(s), prioritization, budget exercises, design solutions, journey mapping, capability build, adoption, production roll-out, benefit validation, and ongoing results and metric tracking / feeding of the backlog
• Resolve issues and determine contingency plans and triggers for risks. As needed, escalate issues to appropriate audiences including key business leaders and team members
• Continually evaluate effectiveness of communication strategies, generate ideas, and find opportunities to innovate our customer communication experiences
• Communicate effectively with individuals in various functional areas and at all levels of management

Key Qualifications

• Bachelor’s degree preferred; Master’s degree preferred
• 6+ years relevant experience in communication strategy development, product/project management, operational effectiveness
• Prior experience with Customer Data Platforms (RedPoint preferred), and/or marketing technology, and Communication Strategy
• Knowledge of PBM and/or healthcare industry
• Knowledge of Accredo Pharmacy and/or Express Scripts Pharmacy processes preferred
• Excellent communication (oral and written), presentation, and facilitation skills 
• Knowledge applying Agile or similar methodology
• Strong understanding of financial models and forecasting
• Skilled at customer communication strategy and content creation
• Confident, influential, adaptive and enthusiastic self-starter with the ability to manage complex initiatives and drive results in a fast-paced, sometimes ambiguous matrix organization
• Critical thinker and creative problem solver; seeks perspective from others to inform a unique perspective and able to influence/gain buy-in
• Ability to effectively work within a complex, matrix environment
• Experience with Jira, Confluence, Pathfinder, Figma, Wrike, and other project/collaboration tools preferred
• Proficient using MS Office software - PowerPoint, Excel, Visio, etc.

rev 7/22/2024

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 109,500 - 182,500 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit