Associate Director, Customer & Product Sustainability Engagement

Job title: Associate Director, Customer & Product Sustainability Engagement
Location: Maastricht or Delft, the Netherlands

 

At dsm-firmenich sustainability is core to our strategy and purpose. Through our solutions, products and innovations, we can have a significant positive impact in the world, on people and planet. The Group Sustainability team is a key player in enabling the company fulfilling this positive impact. 

This role is designed to advance our sustainability strategy by enhancing customer engagement and product sustainability performance. You will translate market trends, strategic goals and regulatory requirements into business centric insights and scalable solutions that deliver tangible value to customers, products and internal leadership stakeholders. The role bridges customer engagement needs, product innovation, procurement, and sustainability improvement initiatives to ensure alignment with evolving sustainability standards and expectations. 

 

Your key responsibilities

Customer Sustainability Engagement

• Accountable for translating regulatory needs (e.g., CSRD), group net-zero strategy progression and market trends into customer-centric insights and information, business model and value-based selling to strengthen sustainability positioning
• Responsible for enhancing customer service processes in collaboration with customer services teams to effectively address sustainability-related inquiries and briefs, improving quality of responses, SLAs, and bandwidth with further AI and Automation
• Responsible for identifying and co-developing scalable sustainability performance use cases such as customer carbon dashboards, CTAP dashboards, portfolio impact tracking, tracking avoided emissions, sustainability procurement insights, PCF exchange, etc., which deliver tangible value to customers and customer-facing teams across multiple business units

Product Sustainability Performance

• Accountable for defining and scaling product sustainability scorecards across business units, ensuring accessibility for customer-facing roles and customers
• In partnership with Science & Research and business units, responsible for integrating sustainability metrics into new product innovation process, and existing products catalogues
• In partnership with Procurement and Sustainability Planet/People Strategy, responsible for implementing data and processes that connect customer facing sustainability metrics with ingredient and supply chain performance
• Represents dsm-firmenich in external sustainability initiatives (e.g., WBCSD), aligning product performance and portfolio assessments with evolving industry standards

 

We offer

• Sustainability Commitment: Be part of an organization where sustainability isn't just a headline but is embedded in our strategy and processes, enabling you to make a meaningful impact on the world
• Inspiring Innovation: Join a company with a rich history of groundbreaking scientific innovation and a future brimming with opportunities to collaboratively create with our customers
• Inclusive Community: Join barrier-free communities within our organization where every employee is equally valued and respected, regardless of their background, beliefs, or identity. Embrace the strength of diversity
• Nurturing Growth: Cultivate your potential in an environment that encourages and supports curiosity, fostering an open mindset for continuous personal and professional development
• Well-Being Priority: Experience a culture that places safety and well-being at its core, caring for both your physical and mental health
• Based on your experience we will offer you a base salary of € 105,000 to € 130,000 per year (including holiday allowance and 13th month) and extra benefits, such as 25 holiday days, a bonus, the option to buy more holiday days with a 6% my choice budget and much more

 

You bring

• Advanced degree (Master’s or higher) in Sustainability, Environmental Science, Chemistry/Biochemistry, or equivalent professional background with sustainability expertise
• Over 7 years of experience in sustainability strategy, customer engagement, or product development in relevant sectors
• Strong knowledge of sustainability topics such as LCA, PCF, carbon accounting, ESG, CSRD, SBTi, and sustainable sourcing
• Skills in