Advanced Metering Infrastructure (AMI) System Analyst (IS Business Analyst) - Customer Services Bureau (SFPUC) (1052) (159931)

Company Description

This is a Position-Based Test conducted in accordance with CSC Rule 111A. Learn more about the City’s hiring process here: https://careers.sf.gov/knowledge/process/

Application Opening: November 6, 2025

Application Deadline: The job ad will close at 12:00 am PST on November 15, 2025. Applications must be submitted by 11:59 pm PST on November 14, 2025.

Salary Range: $111,878-$140,738 Annually

WHO ARE WE?
San Francisco Public Utilities Commission (SFPUC)
Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.gov.

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.

To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.gov/about-us/careers-sfpuc

Becoming a City employee means being a part of a team that cares about making a difference. Your work will shape both the present and future of San Francisco. When you work for the City, you’re choosing a job with purpose.

Job Description

Under general direction of the Advanced Metering Infrastructure (AMI) Operations Manager, the 1052 AMI System  Analyst will oversee key aspects of the AMI systems and operations. This includes system analysis, business process support, vendor coordination, backlog curation, root cause analysis of meter performance issues, provisioning and maintenance of AMI endpoints, User Acceptance Testing (UAT), contract administration, and the development of reports and analytics. This position will serve as a Subject Matter Expert (SME) in AMI operations and functions as a key liaison across business units, vendors, and field operations to ensure accurate data, reliable system performance, and effective utilization of AMI technology.

Essential Functions:

• Prioritize field work assignments and curate a large backlog of field activities;
• Analyze AMI data and evaluate vendor software and integrations to support departmental goals and regulatory requirements;  
• Conduct pilot programs and evaluate vendor products to ensure AMI systems meet operational and strategic objectives;  
• Monitor AMI system maintenance and enhancements, ensuring data integrity, system reliability, and compliance with standards; 
• Troubleshoot AMI system and data issues, providing technical support, analysis, and recommendations for resolution;
• Develop and execute user acceptance testing (UAT) for AMI systems and upgrades; document and track outcomes;  
• Research and evaluate emerging AMI technologies and industry practices; identify opportunities for improvement and innovation; 
• Generate reports and analytics to support billing, operations, and executive decision-making.  
• Develop and maintain AMI documentation, including business processes, procedures, technical configurations and reports; 
• Provide training to users and stakeholders on AMI processes and tools;  
• Represent the department at vendor meetings, cross-departmental workgroups, and industry committees related to AMI;  

The 1052 IS Business Analyst will perform other related duties as assigned.

Please note that incumbents in this classification may be required to perform duties as listed in the class specification, which can be found on DHR’s website: https://careers.sf.gov/classifications/

Qualifications

Education:

An associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course