DIRECTOR OF CULINARY IMPLEMENTATION

Salary: $120,000-140,000 per year

Other Forms of Compensation: 20% bonus eligibility 

Reports To:  SVP, Strategic, Analytics, & Performance Excellence

Schedule:  Full time; requires about 50-60% travel. More details are available upon interviewing.  This is a remote position. The ideal candidate is based in Milwaukee, WI, Chicago, IL, Indianapolis, IN, Nashville, TN, Austin, TX, Pensacola, FL, Birmingham, AL.

 

 

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service.  TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients. 

Touchpoint is a proven, standardized turnkey operating platform designed to drive greater efficiency, effectiveness and transformative change for our clients. As a leader in our field, we are seeking a highly skilled Director of Culinary Implementation to drive change through continuous improvement and strategic initiatives that achieve tangible financial and operational outcomes. This pivotal role will collaborate directly with senior leadership, including the SVP of Strategy, Operations & Analytics, Division President, Regional Vice Presidents, Corporate Executive Chefs and Standards team to drive national performance initiatives and scale best practices across our operations.

 

Summary:

As the Director of Culinary Implementation, you will play a key leadership role in shaping the future of TouchPoint Support Services. You will partner closely with senior culinary and operations leaders to implement emerging technologies, drive performance excellence, and scale innovative solutions. This position is part of a newly established team focused on implementing change at scale — from modern kitchen technologies like UNOX EVEREO to refined culinary standards that elevate performance and client satisfaction. Your strategic insight, change management skills, and operational rigor will help ensure sustainable success nationally. We're looking for a collaborative leader who is equally comfortable in the kitchen and the boardroom — someone who can inspire teams, lead national initiatives, and deliver measurable results in a fast-paced environment. By joining us, you will be part of a passionate and driven team committed to making a lasting impact on our industry. Together, we will chart a course towards greater success, delivering exceptional services and solutions to our clients and driving continuous innovation within the organization. If you are ready to elevate your career and embrace a role that blends strategic vision with culinary excellence, we invite you to apply and be a driving force in our transformative journey.

 

 

Key Responsibilities:

Operationalize Culinary Technology:

• Initially focused on UNOX EVEREO (hot fridge) deployments nationally to expand use as a core component of our standardized operating platform for current and future business.
• Take ownership of new culinary deployments to ensure they meet or exceed targeted operational and financial targets.
• Implement, educate and train operational and culinary leaders nationally to ensure effective implementation and continuous performance improvement.

Culinary Excellence:

• Centered on culinary rigor ensuring our standards are established and met, developing new processes to foster continuous improvement in culinary and operational performance.
• Ensure best practices are identified and scaled nationally.
• Assists in implementing Corporate and Regional programs based on Corporate and Regulatory standards.
• Develop and implement operational plans and systems to ensure that all contractual obligations are met.
• Provides training programs to assure consistent, high-quality food at the accounts.
• Ideate, test and iterate new processes, technologies, and concepts to scale nationally to include in our standardized operating platform.