Team Lead, Retail KYC Outreach

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$68,640 - $102,960 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Financial Crimes & Fraud Mgmt

Job Description:

The Team Manager, KYC leads and develops a team of professionals who provide oversight, expert regulatory guidance to specialized domains of TD's KYC programs. This role provides specialized project support or services.     

This role oversees the timely execution of client due diligence reviews using a risk-based approach to align with policy and regulatory requirements, including customer outreach for KYC related documentation.

This position is hybrid to our Mount Laurel, NJ Office - 2x per week.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Manages a team of analysts to perform job functions in line with policies, standards, procedures, and job aids
• Ensures that personal and teamwork products are fit for purpose and audit/regulator ready
• Suggests process improvements to drive better results from efficiency, accuracy, or quality of work product
• Leads initiatives to help bring these improvements to fruition

Education & Experience:

• Undergraduate Degree or equivalent professional work experience
• 3+ years of direct management experience in financial services or similar industries including fraud, know your customer, anti-money laundering, sanctions screening, or similar roles for new joiners (or)
• 6+ years' direct management experience in an unrelated role involving information fluency, investigation, research, or financial services broadly but not specifically KYC or AML

Customer Accountabilities:

• Contributes to the development of team KYC Ops procedure and governance process and advises teams of changes and enhancement to enterprise KYC programs and requirements and where they may impact the line of business or the organization
• Works with FCRM partners and other related groups (such as Compliance, Legal and Risk etc) to support creation of documentation and reports required by external regulatory bodies and TD internal groups
• Accesses risks and controls for KYC Ops and otherwise contributes to the KYC Ops team interacting with the line of business
• Provides governance oversight through management of the training exemption governance and reporting processes to the KYC Ops Senior Team
• Assists team members in the use of Issues and Events system for tracking and reporting
• Prepares summaries, presentations, briefing notes, and any other required documentation to effectively report on the status of the KYC Ops as a Team Lead
• Interacts with control functions within the organization as required
• Conducts meaningful research, analysis and assessment of KYC Ops program activities at the functional level using results to draw conclusions, make recommendation, assess the effectiveness of KYC Ops programs
• Contributes to the development of processes, procedures, and guidance relevant to own specific KYC Ops functional expertise when these opportunities to improve arise
• Supports the development and maintenance of TD’s KYC Ops program, including assigning workflow to analysts, providing governance and support, and addressing and escalating issues to senior management
• Manages the production of teams through metrics and data to ensure the operations of the team meet service level agreements while maintaining high quality work product

Shareholder Accountabilities:

• Prioritizes and manages own workload to meet KYC requirements for service and productivity and within TD’s risk appetite
• Provides high quality service and advise to key business (including FCRM) partners and monitor progress of initiatives, action plans