Customer Service Representative

Who we are

Corebridge Financial helps people make some of the most meaningful decisions they’re ever going to make. We help them plan and take action to protect the future they envision, and respond to some of life’s most difficult moments through the solutions and services we provide. We do this through our broad portfolio of life insurance, retirement and institutional products, offered through an extensive, multichannel distribution network. We provide solutions for a brighter future through our client centered service, breadth of product expertise, deep distribution relationships, and outstanding team of hardworking and passionate employees.

At Corebridge Financial, our Customer Service Representatives are at the heart of our mission and are dedicated to always serving our customers.  The role is meant for those looking to make a real impact and build a career in financial services. They have a passion for delivering a personalized and caring experience and anticipate and resolve customer concerns with the goal of exceeding expectations.

In this role, you will be the first point of contact for our customers and reply to: policy inquiries related to status, selected data changes, required service forms, documenting all inquiries, and any necessary corresponding actions. Perform financial and non-financial transactions necessary to satisfy requests using multiple computer systems and productivity tools.  And, provide compassion and empathy to our customers by answering a high volume of incoming phone calls with a high degree of quality, accuracy and speed. 

We want to hear from you today if you can

• Help customers while working a full-time schedule that could vary between the hours of 7am to 8pm, Monday through Friday.
• Quickly and effectively problem solve and be able to action items effectively to deliver impactful solutions. 
• Effectively convey policy information and company procedures to all customers.
• Manage and troubleshoot complex customer service issues involving cross functional partners while using advanced technical skills. 

What we are looking for

• High School Diploma or GED from an accredited institution required.
• Professionals that are action oriented, high energy, personable, mindful, and have a genuine desire to help our customers. 
• A high-quality/high-speed internet connection is required for this role.
• Proven customer service or call center experience preferred. 
• Advanced computer knowledge including proficiency with MS Office and strong professional typing skills.
• Ability to manage multiple tasks and work successfully in a structured fast paced team environment with the ability to meet key performance indicators.

What our employees like most about working for Corebridge Financial

• Our “Giving Back” policy is at the core of our daily operations and guides our future progress. Don’t believe us?  We put our money where our mouth is! Corebridge Financial, will give you up to 16 hours a year paid time off to volunteer in the community.
• Our people are our most important asset therefore we provide a generous benefits plan and competitive pay. Benefit package includes:
  • Paid Time Off (Corebridge Financial recognizes the importance of work life balance). We offer 24 PTO days to start. YES, 24!  And 17 paid holidays. 
  • A 401(k) Retirement Plan which will be HARD TO BEAT. Our 401K - $1 for $1 match up to 6% with immediate vesting, plus Corebridge Financial automatically contributes an additional 3% into your 401K regardless of if you enroll or not.

We are an Equal Opportunity Employer

Corebridge Financial, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At Corebridge Financial, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: www.corebridgefinancial.com

Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities.  If you believe you need a reasonable