FOOD SERVICE DIRECTOR

At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success.

We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you. 

Job Summary

Chartwells Higher Education is seeking a dynamic and experienced Food Service Director to lead the daily operations of a high-volume residential dining hall at Baylor University in Waco, TX. As the Director, you will play a pivotal role in ensuring the overall success of the food service operation, while upholding our commitment to excellence in food quality, customer service, and operational efficiency.

In this role, you will oversee all aspects of the dining operation, driving financial success and aligning with the university's culture, Health Department regulations, and company standards. Your leadership will help create a positive and memorable dining experience for students, faculty, and visitors.

Key Responsibilities:
Operational Leadership: Oversee day-to-day food service operations, ensuring smooth execution and excellence in service delivery.
Team Management: Lead, mentor, and manage the dining team, including managers, supervisors, and food service staff, fostering a culture of teamwork and high performance.
HR Functions: Manage recruitment, training, employee development, progressive discipline, and terminations, while creating an inclusive and supportive workplace.
Client & Customer Satisfaction: Maintain high standards for food quality and customer service, continuously working to exceed client and guest expectations.
Financial Oversight: Monitor and manage food and labor costs to achieve financial targets and ensure the fiscal health of the operation.
Quality Assurance: Ensure compliance with all QA and sanitation standards, consistently maintaining a safe and hygienic environment.
Culinary Excellence: Collaborate with the Chef and management team to design and deliver nutritious, high-quality meals that reflect diverse culinary trends and student preferences.
Innovation & Program Implementation: Drive innovation by implementing new programs in partnership with the Chartwells marketing and culinary teams, enhancing the overall dining experience.
Additional Duties: Take on other responsibilities as needed to contribute to the overall success of the dining services operation.

Preferred Qualifications:

• B.S. Degree in Food Services Technology/Management or related field; or A.A. Degree plus four years of directly related experience preferred
• Five to seven years of direct foodservice operational management experience with inventory and purchasing knowledge and control
• Strong knowledge of food trends with a focus on quality, production, sanitation, food cost controls, and presentation
• Previous P&L accountability or contract-managed service experience is desirable
• Strong supervisory, leadership, management and coaching skills
• Strong communication skills, both written and verbal
• Ability to communicate on various levels to include management, client, customer and associate levels
• Excellent financial, budgetary, accounting and computational skills
• Proficient computer skills to include; various computer programs, Microsoft Office programs, e-mail and the Internet
• ServSafe® Certified

Apply to Chartwells Higher Education today!

Chartwells Higher Education is a member of Compass Group USA

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Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with